Overall, customer sentiment toward Enact’s remortgage conveyancing service trends positive, with multiple reviewers highlighting professionalism, efficiency, and regular communication. Clients note that Enact’s staff keep them informed at every stage and address questions promptly, making the process generally smooth and low-stress. However, a few customers have had negative experiences, mainly relating to poor communication, technology reliance, and delays.
Common feedback includes praise for Enact’s use of an online portal for document handling and consistent updates. Clients particularly value staff responsiveness and willingness to resolve issues—even under tight deadlines or with last-minute changes. Efficient completion and proactive caseworkers, such as Shannon, are mentioned as strengths. Negative comments focus on difficulty reaching the team directly, slow or missed communications, and a system that some find impersonal.
Enact is regarded as a reliable choice for remortgage and conveyancing services, especially for those comfortable with digital tools. While most in the UK report timely completion and clear updates, a minority experience communication challenges and occasional procedural delays. The company’s overall reputation remains positive, based on transparency and efficient case management.
Common feedback includes praise for Enact’s use of an online portal for document handling and consistent updates. Clients particularly value staff responsiveness and willingness to resolve issues—even under tight deadlines or with last-minute changes. Efficient completion and proactive caseworkers, such as Shannon, are mentioned as strengths. Negative comments focus on difficulty reaching the team directly, slow or missed communications, and a system that some find impersonal.
Enact is regarded as a reliable choice for remortgage and conveyancing services, especially for those comfortable with digital tools. While most in the UK report timely completion and clear updates, a minority experience communication challenges and occasional procedural delays. The company’s overall reputation remains positive, based on transparency and efficient case management.
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