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Empire Nissan Of Bay Ridge
Empire Nissan Of Bay Ridge

Empire Nissan Of Bay Ridge Reviews Summary

Car Dealerships | New York, NY

What do customers say about Empire Nissan Of Bay Ridge?

As of Jan 18, 2024, 4020 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
4020
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Empire Nissan Of Bay Ridge's customer reviews analysis

The customer feedback for Empire Nissan of Bay Ridge displays a robust pattern of satisfaction with the sales representatives and the quality of customer service received. Multiple reviews highlight experiences with individual staff members such as Sasha, Wing, Tyler, Shaun Hassan, Tommy, and Katherine who have been consistently praised for their professionalism, patience, and ability to secure beneficial deals for clients. Customers suggest that these employees go above and beyond in ensuring that the car buying experience is comfortable, efficient, and tailored to the customer's specific needs — including assistance with car registrations, insurance, and financing. The finance managers, like Mike, are recognized for their transparency and explanation of financial details. Customers have expressed a high level of contentment with the treatment they've received, the smoothness of the transaction process, and are inclined to return for future business as well as recommend their services to others.

Positive Feedback

Empire Nissan of Bay Ridge receives commendable mentions for the personalized attention and exceptional service provided by its staff. Customers have reported that personnel, such as Sasha, Wing, Tyler, Shaun Hassan, Tommy, and Katherine, have been accommodating and have successfully delivered an experience that surpasses mere transactional expectations. The feedback consistently reflects the staff's attentiveness to individual needs and their willingness to go the extra mile. Notably, the sales representatives are lauded for their patience, respectfulness, and professional demeanor. Finance-related interactions are also perceived positively, with the finance managers being appreciated for presenting clear, structured financial plans and for patiently clarifying any inquiries. Overall, the standout positive aspect is the dealership's capacity to engender trust and satisfaction among clients, resulting in a familial sense of loyalty and the likelihood of future patronage.

Concerns and Threads

While the reviews provided do not explicitly detail negative aspects, it is crucial for a holistic analysis to consider that no business is without areas that could benefit from improvement. It is possible that reviews with negative experiences may not have been shared, or customers with less favorable outcomes chose not to post reviews. Despite the positivity in the provided feedback, prospective customers might still want to inquire about average wait times, the transparency of pricing before they visit, and the consistency of the quality service during peak times or with less mentioned staff members. However, based on the data given, there are no significant recurring complaints or trends of negative feedback to report for Empire Nissan of Bay Ridge.

Frequently asked questions about Empire Nissan Of Bay Ridge

Can I expect to receive personalized assistance when purchasing a vehicle at Empire Nissan of Bay Ridge?

Yes, personalized assistance is a recurring theme in customer feedback. Sales representatives are praised for their attentiveness to the individual needs of customers.

How transparent is Empire Nissan of Bay Ridge with pricing and fees?

Customers have reported a high level of transparency in pricing and fees. Finance managers, like Mike, are recognized for clearly explaining financial details without hidden fees.

Are there any particular sales representatives at Empire Nissan of Bay Ridge that come highly recommended?

Several staff members are frequently mentioned for their excellent service, including Sasha, Wing, Tyler, Shaun Hassan, Tommy, and Katherine. Customers have highly recommended working with these individuals for their professionalism and helpfulness.

Recent customer reviews and testimonials for Empire Nissan Of Bay Ridge

Empire Nissan Of Bay Ridge
New Jersey
5-Star
a month ago
Just wanted to say what great service I received from Sasha at Empire Nissan. This is my second car I got from Sasha and just like last time the experience was great. He got me the best deal possible. I always recommend Sasha to all my family and friends. You want the best deal, go see him. Love my new Ariya and will definitely go back to see Sasha when I'm ready for my new car.
Empire Nissan Of Bay Ridge
Jonathan
5-Star
4 months ago
I am very happy with the customer service and the way and my family and I were treated. Wing was very helpful, generous, and lots of patience. Helped us out with all car registrations, insurance. The process was quick and smooth. Finance manager was amazing too. Give us a great finance plan for our car. Overall very happy with the treatment. Definitely looking forward to do business again. My family loves the car!!!!
Empire Nissan Of Bay Ridge
Kristina Bob
5-Star
a week ago
Tyler was amazing, after spending the day getting prices at different dealerships, he was able to work out a deal that made worked for us. He treated us with respect and care and we felt comfortable through the whole experience. We will return to work with Tyler again and highly recommend that you ask for him if you need a new car.
Read all reviews

About Empire Nissan Of Bay Ridge

Car Dealerships

If you're looking for reliable, prompt, and professional customer service, then Empire Nissan of Bay Ridge is the place you need to be. We have an exceptional customer care team and a great team of sales consultants to make sure you are treated right, the way you want to be treated!

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