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Empire Estates Reviews

Rated 4.8 based on 666 Reviews

12-14 High Rd, London NW10 2QG

Estate Agents London

Published on
June 15, 2025
Last updated
June 15, 2025

What Customers Are Saying About Empire Estates?

smooth and stress-free

quick process he assisted us until the end

top notch agency with high quality delivery

very professional and accommodating

my property attracted a lot of interest

excellent agent In helping me find a place

efficient when brokering a leasing agreement

very friendly and patient

helped me secure my studio flat

Trustguide extracts key phrases from reviews about Empire Estates and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Empire Estates's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Empire Estates Ratings

1

As of Based on 666 revies as of Jun 15, 2025

Empire Estates Score

80%

As of Based on 666 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 666 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Empire Estates's publicly available reviews View source

Emad Elsayed rated Empire Estates 5 stars
4 months ago
I recently had the pleasure of meeting Daniel, From the very beginning Daniel showcased an impressive level of professional and dedication. His knowledge about the market and the properties available , He made the entire process smooth and stress-free, always addressing any concerns I had with a smile and prompt response, Daniel's friendly demeanor and genuine care for his clients truly set him apart.
Yassin Eddami rated Empire Estates 1 stars
2 months ago
Extreme neglect to repairs and house maintenance until they ask for a rent increase and you dispute it then they will come for an " inspection" but nothing gets solved. Extremely disappointed from this treatment especially after being a valuable customer for more than 6 years! When Zein and Roberto were around this wasn't not happening they always would be friendly and ready to support when they can. Kristof has literally being ignoring all my emails and messages about very hazardous repairs, safety and many more. Daniel even claimed that landlords have no obligations, apparently only tenants have to honours the terms of the agreement.
Jamal Sandhu-Gray rated Empire Estates 1 stars
2 months ago
Egregious Estates – 0 Stars if I Could Shocking experience with Empire Estates. I was initially told I could move into a DSS-friendly room in Dollis Hill/Willesden, only to be suddenly refused with no clear explanation. The landlord Ismeal was unprofessional, dismissive, and had awful communication- ignored emails, delayed responses, and failed to cooperate with my housing officer. One cold phone call sealed it: rude, abrupt, purely dismissive and clearly only concerned about money. I can only now laugh at such foolishness. If he wasn’t willing to work with the council, why say he was? He wasted over a week of my time; not only that, the tenants as well as his own. This is what I call clownery at its core finest! I now have no choice but to find something better elsewhere. Avoid this place at all costs- totally shoddy service!

Reviews Summary

Reviewers express a predominantly positive sentiment regarding Empire Estates’ estate agency services, especially highlighting the professionalism and friendliness of staff such as Daniel. Customers frequently note quick, efficient processes and attentive, knowledgeable agents who communicate well and assist proactively, even for first-time renters. Despite the strong positive trend, there are notable negative experiences related to property maintenance oversight and instances of poor landlord or staff responsiveness, indicating some inconsistency.

The most common themes in reviews focus on staff approachability, efficiency in handling contracts, and the seamless facilitation of property lettings. Daniel receives multiple individual mentions for providing dedicated, effective service in London. Customers also mention successful property marketing, helpfulness during stressful processes, and swift issue resolutions, adding to positive perception. However, some reviewers reference serious lapses regarding repairs, ignored communications, and unsatisfactory treatment after changes in staff.

Overall, Empire Estates appears to be well regarded within the London property market, with a reputation built on strong personal interaction, efficient leasing, and customer-centric service. Recurring praise suggests trustworthiness among renters and landlords, though occasional negative feedback about maintenance issues and communication signals areas for improvement. Consistent positive experiences across staff highlight a generally favorable standing in the region.
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Frequently Asked Questions About Empire Estates

Are the staff at Empire Estates helpful throughout the rental process?

Yes, several reviews note that staff members, including named agents, are attentive, knowledgeable, and guide clients through each step, making the process efficient and easy for both new and experienced renters.

How does Empire Estates handle property marketing for landlords?

Empire Estates employs strategic marketing techniques that have resulted in quick lettings and strong interest from potential tenants. Landlords mention positive results related to effective property promotion and tenant acquisition.

Are there any concerns regarding maintenance or repairs?

Some reviews indicate issues with delayed repairs and insufficient responses regarding property maintenance. Clients should clarify repair responsibilities and follow-up protocols with the agency when signing agreements.

About Empire Estates

Estate Agents
Empire Estates is a real estate agency offering property letting, leasing, and management services. The company operates primarily in the London area, helping clients find suitable rental properties and assisting landlords in marketing and renting out their homes. Their business focuses on connecting tenants with available listings and facilitating rental agreements.

Empire Estates functions through direct interactions between experienced staff and clients, providing end-to-end support from inquiry through contract signing. Their operational process includes assisting with property viewings, negotiating lease terms with landlords, and handling documentation. The company utilizes property marketing strategies to attract tenants and maintains a team structure dedicated to both renters’ and property owners’ needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.