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Elite Air & Heat, LLC Reviews

Rated 4.8 based on 1285 Reviews

2175 Mt Gallant Rd, Rock Hill, SC 29732, United States

Air Conditioning Repair Rock Hill

Published on
July 2, 2025
Last updated
July 2, 2025

What Customers Are Saying About Elite Air & Heat, LLC?

resolved the issues the very next day

super responsive

Great job !! and Thank You!

delivered great same day service

incredibly professional, punctual, and knowledgeable

an absolute pleasure to work with

extremely kind and courteous

Pure professionalism!

provided A+ service!

Trustguide extracts key phrases from reviews about Elite Air & Heat, LLC and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Elite Air & Heat, LLC's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Elite Air & Heat, LLC Ratings

5

As of Based on 1285 revies as of Jul 02, 2025

Elite Air & Heat, LLC Score

80%

As of Based on 1285 revies as of Jul 02, 2025

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Customer Reviews

As of Jul 02, 2025, 1285 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Elite Air & Heat, LLC's publicly available reviews View source

Melissa Thomas rated Elite Air & Heat, LLC 5 stars
a month ago
I had posted a two star review previously as I was not happy with the work that was done. The next day they reached out to me and asked what they could do to resolve the problems, already had a solution in mind, before they contacted me. They addressed every concern, resolved the issues the very next day. The following day they sent someone out to make sure that I was indeed satisfied with everything. In this day and age it is rare to find a company that truly cares about the customer, Elite truly cares. I have been a customer for many years and will remain loyal to them as they have been to me.
Sean Jackson rated Elite Air & Heat, LLC 5 stars
2 weeks ago
They were super responsive. Able to come out same day of call. Really nice people from initial call through the repair. Technician was really friendly and knowledgeable. Quickly assessed the issue and provided a resolution. Fair price, quickly resolved and got our a/c running even though it is 12 years old (end of life fe). Will use them again and would 100% recommend.
William Bradlyn rated Elite Air & Heat, LLC 5 stars
2 weeks ago
This was an AHS a/c warranty visit. Elite was very prompt with response and communications on setting up time and updates on arrival. Their repair tech Steven A. Was timely and VERY efficient in his analysis. Was pleasant and professional. He communicated the results of analysis, issues and next steps very clearly. Great job !! and Thank You!

Reviews Summary

Overall, reviews for Elite Air & Heat LLC are notably positive, with most customers highlighting the company’s ability to deliver prompt, knowledgeable, and professional HVAC services. Numerous reviewers mention staff members by name, emphasizing both technical expertise and friendly, clear communication. While there is strong overall satisfaction, there is a single review describing a severe negative experience involving billing issues and installation errors.

Frequent themes include fast response times, with multiple customers noting same-day or next-day appointments, and technicians who explain their work in detail. Positive mentions are made about transparent communication throughout the process, from scheduling to final inspection. Team members are consistently described as professional and courteous, and follow-up to ensure satisfaction is specifically noted.

In summary, Elite Air & Heat LLC has established a reliable reputation for HVAC services, showing consistent performance in service and communication across its customer base. The company is viewed as responsive and solution-oriented, although rare but significant negative experiences regarding installations exist. Overall, Elite Air & Heat LLC is regarded as dependable in its region.
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Frequently Asked Questions About Elite Air & Heat, LLC

How quickly can I expect service after contacting Elite Air & Heat LLC?

Multiple reviewers report receiving same-day or next-day appointments for HVAC service calls, noting that Elite Air & Heat LLC is highly responsive in scheduling and communication.

Do Elite Air & Heat LLC technicians explain the work being done?

Yes, reviews highlight that technicians frequently explain their work in detail, clearly communicating both the issues found and the steps involved in repairs or installations.

Is payment for services handled easily?

According to customer feedback, payment is processed without difficulty. Clients mention that transactions were handled efficiently and with clear communication about costs.

About Elite Air & Heat, LLC

Air Conditioning Repair
Elite Air & Heat LLC is a company specializing in HVAC services, including air conditioning and heating system repairs, installations, and maintenance for residential and commercial clients. They operate on an in-person service model with technicians visiting customer locations to perform assessments and complete required work.

The company coordinates appointments through responsive scheduling, often offering same-day or next-day service. Technicians communicate clearly with clients regarding repairs and next steps, perform system diagnostics, and handle payment processing on site. Their team structure includes front office staff, sales, and field technicians who work in a coordinated manner.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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