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Elegance Hair And Beauty Salon Reviews

Rated 4.6 based on 303 Reviews

Franks & Benny's, Adjacent to, Newcraighall Rd, Edinburgh EH15 3RD

Beauty Salons | Edinburgh

Published on
February 26, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Elegance Hair and Beauty Salon is largely positive but not without some negative critiques that could affect customer perception. A recurring theme in the given customer feedback is the professionalism and amiability of the staff, specifically naming technicians like Sanjana, Sania, and Samika as knowledgeable, skilled, and friendly. Clients have praised the quality of treatments such as BIAB extensions, manicures, eyebrow threading, lash lifts, and tints. However, the salon does face criticism related to the durability and quality of some nail services offered. Complaints regarding long wait times, poor communication from the salon's head office, and dissatisfaction with the products' longevity have been reported. The analysis of customer feedback suggests that while the salon excels in customer service and has a base of loyal repeat customers, issues with appointment scheduling, nail service execution, and follow-up on service recovery could tarnish its reputation if not addressed.

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What Customers Are Saying About Elegance Hair And Beauty Salon?

Trustguide uses AI to extract key phrases from reviews about Elegance Hair And Beauty Salon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Elegance Hair And Beauty Salon's customers had a positive experience.

Positive
Neutral
Negative

Elegance Hair And Beauty Salon Ratings

5

As of Based on 303 revies as of Feb 26, 2024

Elegance Hair And Beauty Salon Score

As of Based on 303 revies as of Feb 26, 2024

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Customer Reviews

As of Mar 13, 2024, 303 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Elegance Hair And Beauty Salon's publicly available reviews View source

Natalie Hodge rated Elegance Hair And Beauty Salon 5 stars
a week ago
Absolutely amazing! I never go anywhere else for my nails, the staff are all so friendly and get it right every time 😆
Sharon Dixon rated Elegance Hair And Beauty Salon 5 stars
2 weeks ago
Thank you to Sanjana for my lovely BIAB extensions.Not only did she make a beautiful job of them but she offered great advice to ensure that I was looking after my natural nails. Friendly helpful knowledgeable and skilled nail technician. Would 100% recommend
Kokona Mastrodimitriou rated Elegance Hair And Beauty Salon 5 stars
2 weeks ago
I was a walk in and and Sania was the lovely lady who did my nails. I’m very very pleased and happy with the quality of service I was given and with my new fabulous nails.

Frequently Asked Questions About Elegance Hair And Beauty Salon

What nail services does Elegance Hair and Beauty Salon specialize in?

Elegance Hair and Beauty Salon offers a range of nail services including BIAB extensions, acrylic extensions, manicures, and simple nail designs such as French tips. However, customers should note that more advanced designs may be limited and additional charges may apply for some styles.

How does the salon handle customer dissatisfaction with a service?

According to reviews, the salon has offered to remove and replace unsatisfactory nail sets and has a willingness to repair damages. Yet, some customers have reported a lack of follow-up on complaints. Therefore, it is advisable to communicate clearly with the salon about any issues and get a clear understanding of their resolution policies.

Are walk-in appointments available, and how does this affect wait times?

Elegance Hair and Beauty Salon does accept walk-in appointments; however, customers have experienced long wait times even when having a booked appointment. It is recommended to schedule in advance and confirm the appointment close to the date to potentially minimize waiting.

About Elegance Hair And Beauty Salon

Beauty Salons

Brows : Threading , Tinting, Waxing , Henna Brows, Brow Lamination.Lashes : semipermanent eyelash extensions, Russian lashes, Lash Lift.Nails : Manicure , Pedicure , Luxury Manicure and Pedicure , Callus Peel, Gel polish, BIAB Polish , Acrylic nail extensions, Gel nail extensions, japanese manicureWaxing : Ladies Face , Neck , Underarm, Hands, stomach , Back, Bikini , Feet, Hollywood Waxing , Brazilian WaxingFacial : Ladies Basic and Advanced FacialMassages : Ladies Body massage, Head massageHairdressing: Ladies Hair cuts , Wash and blow dry, Hair ups , Ghd Hair curlsMake up : Party Make up & Bridal Make upLaser hair Removal : Ladies Face , Neck , Underarm, Hands, stomach , Back, Bikini , Feet

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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