The overall reputation of Elegance Hair and Beauty Salon is largely positive but not without some negative critiques that could affect customer perception. A recurring theme in the given customer feedback is the professionalism and amiability of the staff, specifically naming technicians like Sanjana, Sania, and Samika as knowledgeable, skilled, and friendly. Clients have praised the quality of treatments such as BIAB extensions, manicures, eyebrow threading, lash lifts, and tints. However, the salon does face criticism related to the durability and quality of some nail services offered. Complaints regarding long wait times, poor communication from the salon's head office, and dissatisfaction with the products' longevity have been reported. The analysis of customer feedback suggests that while the salon excels in customer service and has a base of loyal repeat customers, issues with appointment scheduling, nail service execution, and follow-up on service recovery could tarnish its reputation if not addressed.

Elegance Hair And Beauty Salon Reviews
Rated 4.6 based on 303 Reviews
Franks & Benny's, Adjacent to, Newcraighall Rd, Edinburgh EH15 3RD
Beauty Salons | Edinburgh