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electricshop.com Reviews

Rated 4.8 based on 328 Reviews

Online Stores in Potters Bar

27, The Broadway, Darkes Ln, Potters Bar EN6 2HX

Published on
September 10, 2025
Last updated
September 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of electricshop.com's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About electricshop.com?

process was flawless and efficient

efficient hassle free customer service

delivered on time

really excellent service

resolved super quickly by Ed

we were kept informed

delivered in a few days

Amazing service 24hr delivery 👏

very competitively priced and fast delivery

Trustguide extracts key phrases from reviews about electricshop.com and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 10, 2025, 328 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of electricshop.com's publicly available reviews View source

Brian Linehan rated electricshop.com 1 stars
6 months ago
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The item purchased was never delivered as the courier company would not leave it at the door. It was scheduled for Tuesday the 18th but was cancelled by the courier. It was then rescheduled for the 19 but I only found out the delivery time at 7.40am after i had gone to work. It was then rescheduled for today Friday and I was notified at 9.14am that delivery would be in an hour slot from 10.17 and unfortunately I wasn't able to be at home for the delivery. I have tried to contact DPD to get them to leave the package in a safe place but they will not do this as per the Electricshop's instruction. I have now cancelled the order and have been advises that I will be charged £20 for carriage. The company advised that this was outlined in the payment confirmation, which it was but this was received after payment. I cannot recommend purchasing from this company, they are too inflexible and do not cater for their customers needs. John Lewis and other retailers can do it and there is no reason why Electricshop cannot provide a proper service to there customers if they value them.
Eugene Tan rated electricshop.com 5 stars
7 months ago
Thank you to Mark and the team at Electric Shop. I ordered a Sebo E3 vacuum cleaner for delivery to New Zealand and the entire process was flawless and efficient. Delivery was ahead of schedule, the price was very competitive and customer service was excellent. Highly recommend Electric Shop!
Henry Segura rated electricshop.com 1 stars
7 months ago
Unhelpful and irresponsible. Go somewhere else, avoid this shop, don't bother.

Reviews Summary

Overall, reviewer sentiment for Electricshop’s audio-visual equipment supply service is strongly positive, with most customers describing efficient processes, reliable delivery timings, and effective communication. Specific team members like Mark and Ed are mentioned for providing helpful and responsive support. However, a small number of reviewers express frustration with delivery flexibility and customer care in situations like missed deliveries and return charges.

Frequent themes across the reviews include fast shipping, competitive pricing, and proactive customer follow-up during and after ordering. Many customers noted smooth order management, clear email updates, and friendly, solution-focused interactions with staff. Instances of product issues were generally resolved quickly and without hassle. A few customers cite difficulties with courier instructions and company policies as drawbacks but these are less frequent.

In summary, Electricshop is regarded as a dependable and well-organized audio-visual equipment supplier. Customers from a variety of locations, including those ordering internationally, highlight consistently professional service and smooth transactions. The majority of feedback supports Electricshop’s reputation for reliability and efficiency in product supply.
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Frequently Asked Questions About electricshop.com

What is the delivery process for orders from Electricshop?

Customers receive delivery updates by email and/or phone. Orders typically arrive quickly, sometimes within 24 hours. International shipping is also available, with proactive communication ensuring that customers are kept informed about the delivery schedule.

How does Electricshop handle product issues or cancellations?

If an item is delayed or an issue arises, customer support responds promptly. Cancellations and refunds are processed efficiently when requested. Some reviews highlight quick problem-resolution and hassle-free refunds for out-of-stock or problematic items.

Can couriers leave packages in a safe place if I am not at home?

According to a customer review, Electricshop instructs couriers not to leave packages unattended. If a recipient is unavailable at the delivery time, alternative arrangements may be limited and a redelivery or return fee could be charged.

About electricshop.com

Online Stores
Electricshop is an audio-visual equipment supplier specializing in offering consumer electronics such as televisions, vacuums, speakers, and BBQs to retail customers. The company operates primarily as an online store, providing products to both domestic and international buyers through an e-commerce platform.

Electricshop manages its sales and order fulfillment through a streamlined online ordering process, supported by proactive customer communication via calls and email. The company works with established courier services for deliveries and offers customer support from staff to address order management, delivery issues, and returns.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.