Hector Andrade rated EECU Financial Center 2 stars

Edited 4 months ago

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I financed the purchase of a vehicle through this credit union and I switched insurance provider and they just kept sending texts and emails and letters on the mail about how they would put their own insurance on it and I would have to pay and I had already sent them the new insurance info ID card and policy declaration and they would come back saying that it didn’t meet their requirements and that the lien holder info was incorrect and so on. It’s really frustrating to get emails with threats when you are doing business with them. Definitely will not be doing any business with this credit union, why would I invest thousands of dollars on a vehicle that I need on a day to day basis make payments, do maintenance on it and not have adequate insurance for it just wouldn’t make sense.

JP Aranda rated EECU Financial Center 1 stars

4 months ago

STAY AWAY from this credit union. Unfortunately the dealership provided this CU for my car loan. I received automated texts and emails from Monica Samora stating to let her know if there were any questions about my new car loan. Well SHE will not answer nor call you back. I also received threatening emails regarding EECU purchasing insurance at your expense if you don't provide them with a declarations page as proof of insurance, which I DID! Their customer service number will NOT connect you to anyone. The EECU website to make payments is NOT user friendly, and you CANNOT schedule bi-weekly payments through them. They make it difficult to submit the documents they're threatening you for. JUST STAY AWAY if you can, or REFINANCE with a reputable CU. They live up to their BAD REVIEWS.

Ruthi Cassano rated EECU Financial Center 2 stars

4 months ago

Bought a car months ago through Auto Nation. They did not let me use my bank to finance. I was forced to use this bank, gotta say for an older car , interest wasn't bad. They have to start a bank account for you first, you wait for that. They don't tell you, you cannot do it online pay until your small account is opened, you have to pay via phone. So once small acccount is opened they somehow linked to my normal checking account, itwas nightmare. So they view all my banking transactions constantly. So I get nonstop emails on my banking from my checking account (which has nothing to do with EECU). Here's the problem, after the mini account was opened and approved, I moved to online payments and decide to go to auto pay, well you cannot do it online you have to call them to set it up. They didn't do it right the first time around. 2 months later I get threatening calls they will reposes my car if I didn't pay! I was like what!!!, you setup auto pay they said no you never did. They asked did you get a confirmation email? I was like I dunno they gave a confirmation over the phone I wrote it down, gave it to them they could not find it. So went through the whole process again. They took close to 3 months' worth of car payments. I am not a fan at all of this bank. So I financed with my bank. My bank will just cut them a check and I pay my car through my bank. What a nightmare of a bank. I can just imagine what a checking account would be through them.