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Ee Edinburgh Reviews Summary

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Mobile Phone Shops | Edinburgh

Gyle Ave, Edinburgh EH12 9JU

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ee Edinburgh?

As of Apr 17, 2024, 123 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Ee Edinburgh's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 17, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ee Edinburgh's customers had a positive experience.

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Ee Edinburgh

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Ee Edinburgh's customer reviews analysis

An analysis of recent customer reviews indicates that EE's overall reputation is influenced by a mix of positive customer interactions and operational challenges. Notably, individual staff members like Ben and Uzi are often commended for their patience, clarity, and dedication to customer service, enhancing the in-store experience. Their ability to assist customers with inquiries and issues without rushing, despite apparent understaffing, stands out as a particularly commendable trait. On the product side, the availability of desired items such as the PS5 and a variety of phones like the iPhone SE 2022 and Pixel phone contributes positively to the company’s reputation. However, there are concerning indications of inconsistent service, especially relating to customer acknowledgment and wait times. Instances of customers being overlooked or experiencing service delays, alongside difficulties in parcel collection and store closing times, suggest areas where EE's customer experience can be improved.

Positive Feedback

EE's customer feedback suggests several strengths in customer service and product offerings. Staff members who are highlighted, such as Ben, demonstrate exceptional patience, and attentiveness, and offer clear explanations of available options. Uzi is particularly praised for going 'above and beyond,' creating a positive impression of EE's staff commitment to customer care. The anecdote involving a seamless transition for a tech-anxious customer to a new phone illustrates the staff's ability to provide personalized service and ease concerns. Furthermore, the effectiveness of staff in resolving technical problems, such as app issues, and their welcoming demeanor are frequently praised, contributing to the positive aspects of EE's customer service. The company's varied and appealing product range, paired with this high level of individual service, seems to create a satisfactory customer experience when operations run smoothly.

Concerns and Threads

The negative feedback for EE highlights operational shortcomings that affect the customer experience. Several reviews point to a lack of timely customer recognition, citing over 20 minutes of waiting without acknowledgment as problematic. Such incidents indicate potential issues with in-store workflow or staffing levels. The occurrence of customers feeling ignored or witnessing others being served out of turn can foster perceptions of unfairness or negligence. Additionally, inconsistencies in store closing times and service disruptions, like the refusal to provide a parcel outside business hours, result in inconvenience and frustration. Although not widespread in the sampled reviews, these instances are significant enough to suggest a trend in service lapses that could tarnish the company’s reputation among those who encounter them.

Frequently asked questions about Ee Edinburgh

How does EE handle busy in-store times and customer wait periods?

Based on customer experiences, EE staff such as Ben and Uzi have been commended for handling busy periods with patience and attentiveness. However, there are instances where customers have experienced longer wait times and a lack of acknowledgment. It is advisable for customers to prepare for potential waits during peak times or inquire about the best times to visit for quicker service.

Can I rely on EE for timely parcel collection and consistent store hours?

Customer experiences suggest that there may be occasional inconsistencies with store closing times and service availability. It's recommended to check the specific store's hours and potentially confirm the availability of services, such as parcel collection, in advance to avoid inconvenience.

Are EE staff members able to assist customers who are not tech-savvy?

Yes, there are positive reports about EE staff, particularly mentions of Ben, who have successfully aided customers who are less familiar with technology by providing clear explanations and personalized service. Customers with concerns about tech-savviness should inform the staff to receive the appropriate assistance.

Recent customer reviews and testimonials for Ee Edinburgh

Ee Edinburgh
Marcisko
5-Star
4 days ago
I visited the store to see what options I had when my contract finishes in a few months with my old provider. I was seen by Ben who was clear and easy to understand with the options I could do with EE. I could see the store was busy while he helped me, and with customers interrupting him to ask how long it would be for them to be seen as there only seemed to be two people working that day. He was very patient with me and didn't rush me to make a decision while people were pressuring him to hurry up and help them, he made sure not to let them interrupt my experience. A credit to the EE company and will be asking for him whenever I visit the store again. Thanks Ben!
Ee Edinburgh
Brian Brown
5-Star
5 days ago
Left work early to collect a parcel to find they finish whenever they want outside shop at 17:15 and closed to find Ben wouldn't give his last name leaving before half past and refused to get my parcel. Amazing customer service
Ee Edinburgh
Terry Moles
5-Star
3 weeks ago
Been waiting in this shop now for over 20 minutes and not even acknowledged as staff walking past me. If this wasn't the only place selling a PS5 I'd be out of here...
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
123
reviews
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About Ee Edinburgh

Mobile Phone Shops
Digital communications chain offering mobile & broadband services, plus phone & tablet sales.
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