The assessment of easyJet PLC's company reputation based on the latest customer reviews suggests that there are significant challenges in the customer experience that are adversely affecting the company's image. Repeated stories of staff rudeness and lack of assistance seem to be a recurring theme. Multiple accounts describe instances where perceived staff incompetence or miscommunication led to missed flights or incorrect directions. Additionally, there are grievances about extra fees perceived as unfair, such as charges for slightly oversized bags or for services like DOHOP, which customers feel should be included. There are also testimonies of systemic issues, with reports of lost baggage and inefficient customer service when trying to address complaints or seek refunds, further tarnishing the company's reputation. The sentiment in the feedback is one of frustration, with several customers vowing to cease using easyJet's services altogether.
easyJet PLC Reviews
Rated 2.1 based on 230 Reviews
Hangar 89, Bedfordshire, Luton LU2 9PF
Airlines | London
