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Dumbo Moving and Storage NYC Reviews

Rated 4.5 based on 4055 Reviews

15 N Oxford St, Brooklyn, NY 11205, United States

Removal Companies Brooklyn

Published on
July 1, 2025
Last updated
July 1, 2025

Reviews Summary

Overall, customer sentiment toward Dumbo Moving is highly positive, with reviewers frequently highlighting professionalism, efficiency, and attention to detail provided by staff members. Customers commonly praise individual crews—often mentioning team members by name—for their courtesy, prompt arrivals, and resourcefulness in handling difficult moving situations. While nearly all reviewers describe smooth processes, helpful communication, and a sense of reassurance during stressful moves, one review details significant dissatisfaction with damages and inadequate compensation, providing a counterpoint to the prevailing positive feedback.

Common themes include promptness, careful handling of belongings, and dedication to customer satisfaction, especially during long-distance and complex moves. Customers across the New York City area and beyond repeatedly mention careful packing, timely arrivals, and the ability to resolve logistical challenges. Individual team members, such as Steven, Stefan, Leo, and Trevor, are recognized for their above-and-beyond efforts and transparent communication throughout the moving process.

Based on the available reviews, Dumbo Moving enjoys a strong reputation in the NYC region for reliable, professional service and a customer-focused approach. Positive mentions of repeat business and referrals indicate trust and consistency, though potential clients should note isolated complaints regarding pre-move communication or handling of claims. Overall, Dumbo Moving is regarded as a dependable choice for both local and long-distance moves in New York.
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What Customers Are Saying About Dumbo Moving and Storage NYC?

above and beyond anything I could have expected

worked tirelessly all day

EPIC experience

exceeded all our expectations

mastery in making my couch as firm

absolute gems to work with

was phenomenal

did a wonderful job

great care and attention to detail

Trustguide extracts key phrases from reviews about Dumbo Moving and Storage NYC and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Dumbo Moving and Storage NYC's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Dumbo Moving and Storage NYC Ratings

5

As of Based on 4055 revies as of Jul 01, 2025

Dumbo Moving and Storage NYC Score

90%

As of Based on 4055 revies as of Jul 01, 2025

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Customer Reviews

As of Jul 01, 2025, 4055 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Dumbo Moving and Storage NYC's publicly available reviews View source

Bek rated Dumbo Moving and Storage NYC 5 stars
a month ago
I was incredibly worried about this move. The email and setup process with Dumbo was uneccesarily confusing and a little archaic. I received last-minute emails requesting random things the day before my move—photos of my driver’s license and credit card, and an additional deposit—all of which I refused to do. At this point I was convinced I had been scammed out of my original deposit. I started frantically reading more reviews and was terrified. I couldn’t sleep at all. I was up all night trying to come up a new plan. The next day—Steven and Stefan (truck #99) arrived at my apartment—early—to say I was surprised they even showed up would be an understatement. Steven quickly accessed my apartment/boxes and got to work. I was worried that with only two guys, it might take a while, but they loaded my one-bedroom apartment in lightening speed. They were so pleasant and easy to deal with even offering to help take things to my car! My move was to a storage unit two hours away. They arrived quickly to the 2nd location. What happened next is something I can’t stop thinking about! Steven organized my storage unit so that I could easily access everything—walkways through my boxes and my labels all facing out. This way, I can easily access everything until I’m ready to move into my house. I didn’t ask for this, NEVER would have even thought to do it that way, and I couldn’t sing their praises more! I sent pictures to my friends and they couldn’t believe the movers did it! Overall, my experience with Steven and Stefan was above and beyond anything I could have expected. I couldn’t recommend them more. They provided top-tier custom service and professionalism.
Kate Li rated Dumbo Moving and Storage NYC 5 stars
2 months ago
Sure! Here’s a polished version of your review: 5 stars for Leo and Team on Truck 145 at Dumbo Moving! Leo and his team were absolutely incredible. They worked tirelessly all day and never once turned down a challenge—even when the furniture seemed impossible to get in, they found a way. They were professional, efficient, and went above and beyond to make sure everything was handled with care. I highly recommend asking for Leo and Truck 145 if you want your move done right. Can’t thank them enough!
Melani De Guzman rated Dumbo Moving and Storage NYC 5 stars
2 months ago
I just moved yesterday with an incredible crew—Giorgi and Beka from crew #082—and let me tell you, it was an EPIC experience! This was my very first booking with Dumbo Moving, and I didn’t even have to do any research; from my first conversation with Ray, I knew I was in good hands. They are on top of everything, ensuring that you're fully prepared for your move! These guys are not only affordable but also incredibly professional and efficient. They were so helpful, completely knew their stuff, and treated my belongings like they were their own. To top it all off, they even arrived early! I can't recommend them enough—HIGHLY, HIGHLY recommend!

Frequently Asked Questions About Dumbo Moving and Storage NYC

Will Dumbo Moving handle my move end-to-end, or use third-party subcontractors?

Based on customer reviews, Dumbo Moving manages moves themselves, including cross-country and long-distance jobs, without handing off to third-party services. Customers note that company staff remained involved throughout both pickup and delivery.

How do Dumbo Moving staff handle difficult furniture or building challenges?

Reviews consistently note that Dumbo Moving staff are resourceful and attentive, finding solutions for large or difficult-to-move items and handling them with care. Specific praise is given for team members' problem-solving and ability to rebuild or maneuver furniture in complex situations.

What preparations or communications should I expect before my moving day?

Some customers mention receiving detailed communications and requests for documents before moving day. It’s advisable to be prepared for pre-move emails and ensure timely response to any requests from the company for identification or logistics details.

About Dumbo Moving and Storage NYC

Removal Companies
Dumbo Moving is a removals company specializing in local and long-distance residential and commercial moves. The company operates in the moving and storage industry, serving customers predominantly in New York City and other regions, with services including packing, transportation, and handling furniture and belongings.

Dumbo Moving operates with dedicated moving crews and branded trucks, offering hands-on loading, careful packing, and setup. The process typically involves advance scheduling, direct coordination with named team members, and execution of moves with attention to timing, clear labeling, and, when needed, disassembly or reassembly of furniture. Moves are managed end-to-end by the company itself.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.