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Dr Delphinium Designs & Events

Dr Delphinium Designs & Events Reviews Summary

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Florists | Dallas, TX

5806 W Lovers Ln, Dallas, TX 75225, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Dr Delphinium Designs & Events?

As of Mar 13, 2024, 266 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Dr Delphinium Designs & Events's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 26, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Dr Delphinium Designs & Events's customers had a positive experience.

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Dr Delphinium Designs & Events

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Dr Delphinium Designs & Events's customer reviews analysis

Dr. Delphinium Designs & Events has established a reputation for delivering aesthetically pleasing and long-lasting flower arrangements, with many customers expressing high levels of satisfaction. Positive reviews frequently commend the quality and freshness of the floral designs, as well as the company's exceptional customer service. The reviews indicate that the company excels in wedding event arrangements, offering detailed proposals, flexibility, and adherence to clients' visions. However, there are notable instances where customer expectations were unmet, particularly regarding the longevity and quality of delivered arrangements, and inconsistent experiences with the 'designer's choice' option. Complaints have also highlighted issues with customer service, specifically when dealing with complaints about product quality. Despite the few negative sentiments, the overarching impression is one of a professional and capable florist with a focus on high-quality products and excellent service.

Positive Feedback

The positive feedback for Dr. Delphinium Designs & Events highlights several key strengths of the company. Customers praise the quality and beauty of the floral arrangements, with many noting that the delivered products often exceed expectations and the online representations. The freshness and value of the flowers are consistent themes, as is the professional and patient guidance provided by the staff during selection and design processes, particularly for wedding events. The ability to preserve flowers post-event and the inclusion of a diverse inventory such as candles and containers further contribute to customer satisfaction. The personal touch and attentive nature of customer service, along with easy-to-use online ordering and reliable delivery, stand out as components of the positive customer experience.

Concerns and Threads

While many customers are satisfied with Dr. Delphinium Designs & Events, there are substantial concerns raised by some. A recurring issue is the inconsistency in the quality of the 'designer's choice' arrangements, with reports of unsatisfactory bouquets that include wilting or brown-spotted flowers. These negative experiences are compounded by what some customers describe as defensive and unhelpful customer service when issues arise, leaving them feeling undervalued as patrons. Furthermore, the longevity of the flowers has been questioned, with disheartening accounts of arrangements lasting less than 48 hours which detracts from the overall perceived value and trust in the company's offerings. The negative feedback, though numerically less prevalent, emphasizes the critical need for consistent quality control and a proactive, compassionate approach to customer service resolution.

Frequently asked questions about Dr Delphinium Designs & Events

How does Dr. Delphinium ensure the freshness and longevity of their flower arrangements?

Dr. Delphinium Designs & Events sources high-quality flowers and prides itself on the creation of fresh and durable arrangements. They also provide detailed care instructions on their website to help customers maintain the longevity of their flowers.

Can I trust the online photos when placing an order with Dr. Delphinium?

According to customer reviews, the arrangements delivered by Dr. Delphinium often meet or exceed the expectations set by online photos, providing confidence that what is seen online is reflective of what will be received.

What recourse do I have if I'm not satisfied with my order from Dr. Delphinium?

In case of any dissatisfaction with an order, customers are encouraged to contact Dr. Delphinium's customer service. While experiences may vary, the staff aims to be helpful, and there have been instances where they have sent replacement arrangements to address concerns.

Recent customer reviews and testimonials for Dr Delphinium Designs & Events

Dr Delphinium Designs & Events
Shane Z
5-Star
a week ago
Had a snafu on Valentines Day when the flowers didn’t get delivered because I put in wrong zip code. Wish the software caught my error, but the staff was very helpful and the Company sent me a gorgeous bouquet the following day as a Sorry/Thank You. I’ve been a customer for years and you can’t beat their arrangements and now their service recovery as well. 5-Star all around.
Dr Delphinium Designs & Events
Lloyd Shinn
5-Star
2 months ago
I get a very nice arrangement of flowers for my wife most every year, missing a few years. Through the years I have never been disappointed. Freshness, beauty, and value are always there. In house help is superb!!!! Lloyd Shinn
Dr Delphinium Designs & Events
Kaylyn Hodges
5-Star
a year ago
We had the best experience with Dr. Delphinium and their team for our wedding! I worked directly with Caylen who was incredibly patient and knowledgeable! I have very little knowledge about flowers and arrangements, and Caylen provided excellent recommendations! Our arrangements were absolutely gorgeous and literally everything I had envisioned! Everything was beautiful and set up exactly how we wanted it. The flowers lasted all day and even into the weekend. I reached out to Caylen after the wedding for recommendations on preserving flowers and she immediately provided me with companies brides have worked with in the past. Dr. Delphinium and their team did an incredible job and we are so thankful!! (All credit to Silver Bear Creative on photos below)
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
266
reviews
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About Dr Delphinium Designs & Events

Florists

Florist providing custom flower & plant designs for wedding, corporate & holiday events.

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