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Douglas & Gordon Estate Agents West Putney Reviews

Rated 5 based on 627 Reviews

Estate Agents

Published on
June 15, 2025
Last updated
June 15, 2025

What Customers Are Saying About Douglas & Gordon Estate Agents West Putney?

incredibly helpful, professional and generally lovely

the highest degree of service

outstanding job for us

extremely professional throughout the process

a massive bonus

the entire searching and offering process much smoother

stress free and exciting

reliable and efficient

go beyond his day job

very informative and friendly

Trustguide extracts key phrases from reviews about Douglas & Gordon Estate Agents West Putney and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Douglas & Gordon Estate Agents West Putney's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Douglas & Gordon Estate Agents West Putney Ratings

5

As of Based on 627 revies as of Jun 15, 2025

Douglas & Gordon Estate Agents West Putney Score

100%

As of Based on 627 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 627 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Douglas & Gordon Estate Agents West Putney's publicly available reviews View source

Joe Cockerline rated Douglas & Gordon Estate Agents West Putney 5 stars
4 years ago
We had a great experience with our search for a rental property through D&G. Maddy looked after us and was incredibly helpful, professional and generally lovely to deal with, including making time to accommodate us for viewings on a busy Saturday at short notice! She genuinely listened to our needs and concerns and went out of her way to help us. All of her colleagues were equally helpful - I'd recommend D&G's services to anyone looking for a property to rent or purchase, we received an incredibly high quality of service and the entire team was a true pleasure to deal with.
Laurel Dougall rated Douglas & Gordon Estate Agents West Putney 5 stars
3 years ago
James Hastings and Douglas & Gordon helped me find and complete the purchase of my new home in a very tight time frame and with the highest degree of service and customer satisfaction. James went out of his way to accommodate my viewings, to refer me to an excellent solicitor to close the deal, and even to collect and keep for safe keeping in the office a few deliveries that unexpectedly arrived at my new home prior to completion. I can’t recommend James and Douglas & Gordon highly enough!
William O'Rourke rated Douglas & Gordon Estate Agents West Putney 5 stars
3 years ago
We had the pleasure of working with James Hastings in the Sales team. He did an outstanding job for us to secure our purchase in West Putney. The process was not smooth for numerous reasons out of our control, but James was extremely professional throughout the process. He kept us updated at all times, he was easily contactable and always completed any of our requests immediately. Moreover, he is very nice chap that is clearly very good at his job! He was a pleasure to work with and helped us complete our first property purchase. Thanks James!!!

Reviews Summary

The overall sentiment in customer reviews for Douglas & Gordon estate agency is strongly positive, with multiple clients highlighting attentive, personalized service from staff including specific praise for Maddy, James Hastings, Amy Vanhinsbergh, John Dillon, and Anna. Reviewers consistently mention proactive communication, professionalism, and flexibility, especially during complex or high-pressure transactions. There is an absence of notable criticism, and most feedback focuses on above-and-beyond support.

Recurring themes include efficiency, regular updates, and a sense of genuine partnership throughout the property rental and buying process. Customers renting, purchasing, or using property management services in Putney and West Putney repeatedly mention staff responsiveness, clarity, and help in navigating challenges. The agency’s ability to manage complicated purchases, provide expert advice, and accommodate client schedules stands out across several reviews.

Overall, Douglas & Gordon is regarded as a reliable and service-oriented estate agency in the Putney area. The team’s consistent delivery of clear information, thoughtful support, and prompt issue resolution fosters customer trust and repeat business. These factors reinforce a reputation for professionalism and strong reliability among estate agents in London.
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Frequently Asked Questions About Douglas & Gordon Estate Agents West Putney

How does Douglas & Gordon support clients during complex property transactions?

Douglas & Gordon team members provide proactive updates, are available for questions, and go beyond standard duties to help navigate challenges such as tight deadlines or difficult onward purchases, as noted by reviewers.

Are staff members at Douglas & Gordon responsive and accessible?

Yes, multiple reviews note that staff respond quickly to emails, texts, and calls, and are easily contactable throughout the search, offer, and completion stages. Clients mention staff availability even during busy periods.

Does Douglas & Gordon cover specific London areas?

Douglas & Gordon primarily serves the Putney and West Putney areas in southwest London, based on repeated references in customer feedback. Services are focused on these neighborhoods for rentals, sales, and property management.

About Douglas & Gordon Estate Agents West Putney

Estate Agents
Douglas & Gordon is an estate agency offering property rental, sales, and management services, primarily within southwest London. The company provides support for clients looking to rent, buy, or let residential properties, as well as ongoing property management for landlords.

The company operates through a team-based model, with specific team members dedicated to roles such as lettings, sales, and property management. Staff coordinate viewings, manage offers, provide regular updates, and handle tenant sourcing and transaction support, utilizing both digital communications and in-person services.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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