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Douglas & Gordon Estate Agents Kensington Reviews

Rated 4.9 based on 174 Reviews

Estate Agents

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

Reviewers consistently note a highly positive experience with Douglas & Gordon’s estate agency services, especially regarding rental and property searches. Names like Kelley, Fay, Catalina, Alexandra, Ciarnan, and Shash are frequently mentioned for their professionalism, responsiveness, and supportive approach in both lettings and sales. While a few reviews lightly mention challenges inherent to property searches, most feedback is overwhelmingly favorable.

Common feedback includes praise for staff members’ dedication, proactive communication, and efficiency throughout the rental or buying process. The reviews highlight smooth transactions, thorough market knowledge, and tailored assistance, particularly from individual team members. Several reviewers suggest that working with Douglas & Gordon stands out compared to other agencies, attributing this to both service quality and the caliber of properties offered.

Overall, Douglas & Gordon is regarded as a professional and highly effective estate agency in the London area. Patterns of prompt communication, expert guidance, and a team-focused approach reinforce its strong reputation for successful outcomes among renters and buyers alike.
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What Customers Are Saying About Douglas & Gordon Estate Agents Kensington?

dedication and friendly support

so helpful and knowledgable

communication was fast and incredibly helpful

seamless process, and Kelley has been so prompt

made the process smooth and stress-free

answering all of our questions

went above and beyond to ensure the best outcome

handled the lease execution flawlessly

helped overcome every hurdle with kindness

got me my flat in no time

Trustguide extracts key phrases from reviews about Douglas & Gordon Estate Agents Kensington and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Douglas & Gordon Estate Agents Kensington's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Douglas & Gordon Estate Agents Kensington Ratings

5

As of Based on 174 revies as of Jun 15, 2025

Douglas & Gordon Estate Agents Kensington Score

100%

As of Based on 174 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 174 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Douglas & Gordon Estate Agents Kensington's publicly available reviews View source

Charles Viennois rated Douglas & Gordon Estate Agents Kensington 5 stars
6 months ago
I’ve had an amazing experience with D&G! Special thanks to Fay in building management for her dedication and friendly support, and to Kelley in the tenancy team for making the process seamless and stress-free. Their professionalism and care truly stand out. Highly recommend D&G for an exceptional rental experience!
Orla Lynch rated Douglas & Gordon Estate Agents Kensington 5 stars
7 months ago
I rented a stunning flat through Kelley Doyle at Douglas and Gordon. She was so helpful and knowledgable about the market and I trusted her 100% with my search. I didn’t feel the need to go to any other agency. Douglas and Gordon seemed to have the best properties on the market and from meeting Kelley, the best staff too!
Ishaan Nimkar rated Douglas & Gordon Estate Agents Kensington 5 stars
7 months ago
The process of finding an apartment to rent that fit my needs felt the easiest with Douglas & Gordon. Whilst working with Catalina Roncal specifically, communication was fast and incredibly helpful. I highly recommend Douglas & Gordon, for anyone looking for a hassle-free renting experience.

Frequently Asked Questions About Douglas & Gordon Estate Agents Kensington

Are staff at Douglas & Gordon knowledgeable about the London property market?

Yes, reviews frequently mention that agents at Douglas & Gordon, including individual staff members, demonstrate strong local market knowledge and provide tailored advice throughout the rental or buying process.

How responsive is the Douglas & Gordon team during the rental or buying process?

Customers consistently report prompt and helpful communication from the Douglas & Gordon team, with agents keeping clients informed and addressing questions quickly during their property search and transaction.

Is the rental and buying process smooth with Douglas & Gordon?

According to multiple reviews, the process is described as seamless and stress-free, with agents handling paperwork, lease execution, and problem-solving efficiently for both renters and buyers.

About Douglas & Gordon Estate Agents Kensington

Estate Agents
Douglas & Gordon is an estate agency operating primarily in London, specializing in property rentals and sales. The company connects individuals with flats and homes, acting as an intermediary between property owners and tenants or buyers. Its service delivery model is in-person, supported by a local team with expertise in the London property market.

Douglas & Gordon conducts its business through a staff-led approach, with team members guiding clients through each step of the renting or buying process. The company emphasizes direct communication, timely updates, and knowledgeable support, handling negotiations, documentation, and logistical arrangements from initial inquiry to completion.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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