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Douglas & Gordon Estate Agents Gloucester Road Reviews

Rated 4.9 based on 129 Reviews

Estate Agents

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

The overall sentiment toward Douglas & Gordon Estate Agents is overwhelmingly positive, with reviewers frequently highlighting the professionalism, efficiency, and friendliness of specific staff members such as Kelley, Steve, and Serena. Customers appreciate the agency’s helpful communication, responsiveness, and consideration of client needs. While some reviews briefly mention logistical difficulties, such as payment methods, the agency’s support and proactive attitude are recurrently praised.

Common feedback emphasizes the agents’ ability to facilitate smooth and stress-free rental processes, whether for those relocating to London or managing property needs remotely. Many reviews mention fast replies, clear communication, and strong local knowledge, with several customers specifically commending team members by name for going above and beyond. These themes are consistent across various branches in London, including Fulham and Gloucester Road.

Based on this feedback, Douglas & Gordon Estate Agents maintains a strong reputation for reliability, efficiency, and personal attention throughout the London property market. Clients report confident repeat recommendations and satisfaction with agent expertise, making the agency a recognized and reputable choice within London’s real estate sector.
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What Customers Are Saying About Douglas & Gordon Estate Agents Gloucester Road?

very helpful, friendly, refreshing

very happy with the service

I love my new home

Very professional and efficient

prompt, responsive and polite manner

very professional and efficient

incredibly fast, reliable and transparent

professional, friendly, always contactable

super responsive with move in details

very friendly and can give me the information I want

Trustguide extracts key phrases from reviews about Douglas & Gordon Estate Agents Gloucester Road and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Douglas & Gordon Estate Agents Gloucester Road's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Douglas & Gordon Estate Agents Gloucester Road Ratings

5

As of Based on 129 revies as of Jun 15, 2025

Douglas & Gordon Estate Agents Gloucester Road Score

100%

As of Based on 129 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 129 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Douglas & Gordon Estate Agents Gloucester Road's publicly available reviews View source

Siobhan rated Douglas & Gordon Estate Agents Gloucester Road 5 stars
6 months ago
Am in process of looking for flat to rent for my Daughter who is moving to London soon. Have been in touch with so many agencies but what a pleasure to speak with Kelley in D&G this week, a very helpful, friendly, refreshing young lady - the Irish accent was an added bonus!
Eadaoin Clancy rated Douglas & Gordon Estate Agents Gloucester Road 5 stars
6 months ago
Great agency! I worked with Kelley and she was so helpful. She was very responsive, polite and understanding thoughout the process, especially when it came to arranging viewings. Kelley took my requirements for a flat into consideration and i was really impressed with the flats she showed me. Very happy with the service and would highly recommend the agency for a stress-free rental search!
Dominic Doyle rated Douglas & Gordon Estate Agents Gloucester Road 5 stars
6 months ago
I took a lovely stroll down Fulham, and stumbled upon an home advertised by yourselves, with no intention of buying. I rang your agency to enquire about its price range, and to see what the area was like. Well, I was greeted by a lovely lady by the name of Kelly. Before I knew it, she had me picking out floorboards! I went from a window shopper, to kitchen shopping in a matter of days. I love my new home. Thank you, Kelly, thank you.

Frequently Asked Questions About Douglas & Gordon Estate Agents Gloucester Road

Do Douglas & Gordon agents respond quickly to inquiries?

Yes, reviews often mention that the agents respond within hours to initial requests and are quick to address questions, ensuring a streamlined and efficient communication process.

Are staff members at Douglas & Gordon knowledgeable and supportive during the rental process?

Customers report that staff members, including named agents like Kelley, Steve, and Serena, are professional, knowledgeable, and provide thorough support throughout every step of the rental or buying process.

Can Douglas & Gordon assist with remote or international moves?

The agency has experience handling remote communications and helping clients from abroad find suitable properties, as evidenced by reviews from customers arranging moves from overseas and managing relocations efficiently.

About Douglas & Gordon Estate Agents Gloucester Road

Estate Agents
Douglas & Gordon Estate Agents specializes in residential property services in London, focusing on letting, renting, and property sales. The company serves clients seeking to move, rent, or buy homes and mainly operates through in-person client engagement supported by email and telephone correspondence.

The agency organizes viewings, conducts negotiations with landlords, and assists with the let or purchase process from application to move-in. Staff members communicate directly with clients to ensure requirements are met and handle logistical support, emphasizing teamwork and clear division of responsibilities within different branches.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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