Major themes include exceptional communication, knowledgeable staff, and a smooth, transparent moving or letting process. Customers repeatedly mention staff members by name, indicating memorable service experiences and personal attention. Reliability in addressing customer questions, prompt handling of documentation, and effective tenant matching are frequently mentioned as reputation-building factors. The focus on locations such as Fulham also appears regularly across reviews.
Based on the reviews, Douglas & Gordon is regarded as a highly reputable estate agency in Fulham. Trust is established through repeat endorsements, positive issue resolution, and consistently cited professionalism. Their strong regional presence and attentive service stand out as key differentiators in the West London estate agency market.