Trustguide floating notification
Get Trustguide AI reviews widget free
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Douglas & Gordon logo

Douglas & Gordon Reviews

Rated 5 based on 324 Reviews

Estate Agents in US

Published on
June 15, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Douglas & Gordon's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

Got a busrning question about ?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

What Customers Are Saying About Douglas & Gordon?

highly professional and personable

fantastic ambassador for the business

made it an incredibly smooth and positive experience

Prompt, professional and great communication

made my experience seamless

exceptional. From our very first meeting

I'm also pleased to know that I actually undervalued my property!

commitment to ensuring a smooth experience

flawless, always keeping me informed and reassured

exceptional at her job, going above and beyond

Trustguide extracts key phrases from reviews about Douglas & Gordon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 324 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Douglas & Gordon's publicly available reviews View source

gowri siva rated Douglas & Gordon 5 stars
3 weeks ago
This is some text inside of a div block.
Jessica is a highly professional and personable negotiator at Douglas and Gordon. I cannot recommend her enough in terms of her competence and engagement.
Mark rated Douglas & Gordon 5 stars
2 months ago
Had a fantastic experience with the team. Cati managed the process from start to finish and was absolutely fantastic, crystal clear communication, perfect punctuality and no nonsense! She is a fantastic ambassador for the business, kudos!
Jeremy Lyen rated Douglas & Gordon 5 stars
2 months ago
I have just completed on a property and can’t recommend Jessica Moreton highly enough! As a first-time homebuyer, the process felt overwhelming at times, but Jess made it an incredibly smooth and positive experience. She worked tirelessly to navigate every challenge that arose, handling difficult situations with professionalism, expertise, and determination. Thanks to her hard work, I not only secured my first home but also got an incredible deal in the end! Beyond her exceptional service, Jess has a fantastic network of contacts, including outstanding solicitors and a great mortgage broker, all of whom she put me in touch with. Jess was always available for advice, keeping me informed every step of the way and ensuring I felt confident in every decision. Her dedication, patience, and attention to detail made the entire process comfortable. It has been an absolute pleasure working with her, and I wouldn’t hesitate to recommend her to anyone looking for a fantastic estate agent. Thank you, Jess!

Reviews Summary

Overall sentiment toward Douglas and Gordon estate agents is overwhelmingly positive, based on reviewer feedback. Reviewers consistently note professionalism, expertise, and clear communication, especially highlighting specific staff like Jessica, Catalina, and Kelley for their competence, dedication, and supportive approach throughout property transactions. A theme of reliable service, punctuated by individual staff members going above and beyond, is prevalent. There is no significant negative commentary, and minor critiques are absent from these reviews.

Major themes include strong individual relationships—customers often name specific agents whose professionalism and guidance help reduce stress and complexity. Timeliness, communication, and attention to detail are frequently mentioned, and both buying and letting processes are reported as smooth and seamless. Repeat recommendations and individual success stories reflect a consistently high reputation for Douglas and Gordon across their London operations.

In summary, Douglas and Gordon stands out as a highly regarded estate agency in London. The firm’s team-oriented, communicative, and hands-on approach is regularly praised by reviewers, suggesting a trustworthy and customer-focused presence in the city’s property market. Prospective clients reading these reviews would find reassurance in the consistently positive and detailed accounts provided.
Read more

Frequently Asked Questions About Douglas & Gordon

Will I have a dedicated agent to guide me through the property process?

Yes, customer reviews frequently mention having direct and consistent support from specific agents who manage the entire process, offering individual attention and support from start to finish.

How is communication handled between Douglas and Gordon agents and clients?

Agents are regularly praised for clear, prompt, and proactive communication. Customers note that staff keep them informed at every stage and are easily reachable for questions and advice.

Can Douglas and Gordon assist with both sales and lettings?

Yes, the agency is experienced in handling both property sales and lettings. Reviews mention positive experiences with staff guiding clients through buying, selling, and renting processes with professional support.

About Douglas & Gordon

Estate Agents
Douglas and Gordon is a property agency operating in the estate agent sector. The company specializes in managing residential real estate transactions, including sales, lettings, and related advisory services for clients seeking to buy, sell, or rent property. It serves customers directly, typically within the London property market.

The firm's operations involve dedicated teams of estate agents who provide tailored support throughout the sales and lettings process. Staff members offer market expertise, facilitate negotiations, and maintain communication between clients and industry professionals such as solicitors and mortgage brokers. Their workflow emphasizes clear guidance and a hands-on approach to each stage of property transactions.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
71154751762954437
Install Trustguide reviews widget on your website
Trustguide floating notification
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.