AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Donnelly Mechanical logo

Donnelly Mechanical Reviews

Rated 3.9 based on 39 Reviews

96-59 222nd St, Queens Village, NY 11429, United States

Air Conditioning Repair Queens Village

Published on
July 4, 2025
Last updated
July 4, 2025

What Customers Are Saying About Donnelly Mechanical?

you have no idea how awesome you were

Very nice atmosphere professional & helpful.

I was happy with my service.

great job.

Their responsiveness to any issues both large & small is tops!

Solutions are devised to correct any concern

Fantastic company.

Service is the best.

Staff and techs are very responsive.

Trustguide extracts key phrases from reviews about Donnelly Mechanical and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Donnelly Mechanical's customers had a positive experience.

Positive
30%
Neutral
10%
Negative
60%

Donnelly Mechanical Ratings

2

As of Based on 39 revies as of Jul 04, 2025

Donnelly Mechanical Score

30%

As of Based on 39 revies as of Jul 04, 2025

Got a busrning question about Donnelly Mechanical?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 04, 2025, 39 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Donnelly Mechanical's publicly available reviews View source

Chuck Hamilton rated Donnelly Mechanical 5 stars
8 months ago
Leaving Manhattan last night was absolute chaos! It took us over an hour just to get out of the city – every street was gridlocked no matter which way we turned. Thankfully, I ended up behind a Donnelly Mechanical truck and had a gut feeling this guy knew the way out. From Hell’s Kitchen to the Holland Tunnel, he led the way, and we owe him big time! Thank you, unsung hero in the Donnelly truck – you have no idea how awesome you were. Sincerely, The People in the Volvo Behind You Last Night.
Georges Rouan rated Donnelly Mechanical 1 stars
a year ago
One of their drivers almost hit my kids while we were crossing the street and then got out and threatened us because we had the right of way while crossing. When we called the company they fairly unresponsive.
Ava Tar rated Donnelly Mechanical 2 stars
a year ago
I would never give my journeymen skill to them going forward... reason is, they asked for a journeymen technician. I answered all the questions correctly during the interview, but I noticed the hiring guy said... "So the company you currently work for, did they move to New Jersey as yet?"That's when I knew that he knew the manager from where I had currently worked( AD WINSTON Hvac). There are always two perspectives to a story... whatever the manager from the current company said to them, they believed the manager and then back peddled and said....that they lost a contract and we can't hire you....which is the laming and oldest excuse in the book, cause I've been in the field for a while and I know how it works. They didn't tell you that I've fixed all their problem jobs, never stayed home, and never got a call back since I've worked for them, but the company had an illegal voice recording camera without my knowledge, illegal under NY LABOR laws 250.05, didn't have me sign any paper work giving consent to that, they had a camera facing your face, which is not part of Local 638 bargaining agreement also, so i stood up to it, the union rattled them to follow the rules.... they have green workers constantly trying to undermine me, but they dont know they behind from their elbow. They never tried to undermine the fair skinned man, but I should accept it????? Noo I stood up to that because I know my worth, guys doing garbage work, they pick and choose who to reprimand....and I didn't accept that!!! They reprimanded a black man, but the fair skinned Albanian dude....they never reprimanded, and he did a lot of stupid, unsafe bad jobs. They were highly unsafe. They heard me talking illegally with they camera on the van, and made it hard for me.... I rattled their cage, and the union handled them. So, what whatever they heard from the manager at the current company i had worked for, they then back peddled....that's why Donnelly can keep their job offers, picking and choosing who to hire....I know companies right now, (stream) (partial name for the company) they're desperately in need workers.....because skilled workers like myself are high in demand..... I will always stand up to my safety....I have rights, and I intend to keep being this way... but 2 stars, better than the initial 1 star i gave... I heard Donnelly is a safe environment, and they keep they workers busy..... once I burn bridges, it's gone... no re-building. Local 638 is always recruiting new companies.... work is always there, like changing clothes. Two stars for getting the job offered years before the above incident....but I declined to visit my grandma... money and jobs couldn't replace that.

Reviews Summary

Customer sentiment towards Donnelly Mechanical is mixed, based on recent reviews of their HVAC services in the NYC area. While some customers express appreciation for helpful gestures—such as a driver assisting with directions and positive service experiences—several raise significant concerns about professionalism, responsiveness, and incidents involving staff behavior. Criticisms most often mention high pricing, unresponsiveness, and negative interactions with both management and field crews.

Frequent themes include questions over pricing fairness and follow-through on commitments. Customers flag lack of clear communication during estimates and poor project management. Meanwhile, positive remarks focus on friendly atmosphere, technical proficiency, and efficient work performed—particularly in auto-related HVAC repairs and prompt issue resolution in the NYC market. Isolated reports also highlight customer-staff rapport in the shop environment.

Overall, Donnelly Mechanical holds an uneven reputation as an HVAC contractor in New York City. While some reviewers vouch for the company’s technical skills and efficient service, others cite negative experiences with cost, communication, and professionalism. Trust may be stronger among those with direct positive engagement, while unresolved complaints about pricing and staff conduct persist in the local review record.
Read more

Frequently Asked Questions About Donnelly Mechanical

Is Donnelly Mechanical responsive to HVAC service issues?

Several reviews state that Donnelly Mechanical provides prompt responses to service calls and is able to devise solutions to both major and minor HVAC concerns, particularly for clients in NYC.

Are estimates and communication reliable with Donnelly Mechanical?

Some reviewers report delays and unresponsiveness when arranging on-site estimates or bids, which occasionally resulted in projects not moving forward. Communication can vary, and follow-through on initial visits may not always be consistent.

Is there transparency in pricing for HVAC work?

Pricing is identified as a concern by some customers, who found services to be more expensive than expected or noted that multiple visits were required to resolve a single issue. Clarifying pricing and service calls in advance may be advisable.

About Donnelly Mechanical

Air Conditioning Repair
Donnelly Mechanical provides heating, ventilation, and air conditioning (HVAC) contractor services, primarily serving commercial and residential clients in New York City. Core offerings include installation, maintenance, and repair of HVAC systems for a variety of building types and special projects.

The company operates through a team of service technicians, project managers, and shop staff. Engagements typically begin with on-site assessments or estimates, followed by scheduling and completion of technical work. Operations include both field response and in-shop services, with a focus on system diagnostics, repairs, and client cost management.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
2622601043944739867
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.