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Ditmars Flower Shop
Ditmars Flower Shop

Ditmars Flower Shop Reviews Summary

Florists | New York, NY

What do customers say about Ditmars Flower Shop?

As of Jan 21, 2024, 298 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 21, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
298
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ditmars Flower Shop's customer reviews analysis

Ditmars Flower Shop has garnered a reputation that is notably mixed, with a number of customers expressing satisfaction with their floral arrangements and customer service, while a few recount experiences that did not live up to expectations. Positive feedback frequently cites the timely delivery of beautiful, fresh floral arrangements that match or exceed the images presented on the shop's website. Many reviews highlight the business's role in making special occasions like birthdays and weddings memorable, and the shop's longstanding presence in the community is often warmly regarded. However, there are concerns about inconsistency in fulfilling specific floral design requests and promises regarding delivery services that were not honored, which could indicate a gap between sales discussions and the execution of services. The existence of both highly positive and some negative experiences demonstrates the potential for varied customer satisfaction.

Positive Feedback

Ditmars Flower Shop has established a number of positive qualities as reflected in recent customer reviews. The florist is praised for their ability to deliver arrangements that are fresh and aesthetically pleasing, often surpassing the expectations set by promotional imagery. Customers also highlight the timely and efficient delivery of orders, contributing to the satisfaction of recipients on special occasions. The shop's positive impact on the local community over a span of years has fostered a sense of trust and reliability among customers, many of whom appreciate the convenience of placing online orders. The helpful and friendly nature of the staff, particularly for urgent needs such as balloon inflation, is well-received and underscores their commitment to customer service. Moreover, the value for money, evident in the procurement of attractive bouquets at reasonable prices, seems to resonate well with customers who perceive Ditmars Flower Shop as a worthwhile local business.

Concerns and Threads

While Ditmars Flower Shop enjoys several accolades, there are notable negative aspects in customer feedback that highlight areas for potential improvement. Certain customers have reported a disconnect between pre-service discussions and the final delivery. A notably dissatisfied bride recounts an experience where the final wedding bouquet diverged significantly from her requested design and color scheme, including the unintended inclusion of disliked blue orchids and lack of promised in-room delivery, reflecting a shortfall in attention to customer preferences and agreed details. Another customer mentions a delivery timing issue where the arrangement did not arrive as scheduled, indicating a need for better adherence to delivery commitments. These instances suggest that while the shop's service is often commendable, consistency in fulfilling bespoke orders and maintaining delivery reliability warrants improvement to ensure uniform customer satisfaction.

Frequently asked questions about Ditmars Flower Shop

Can I trust Ditmars Flower Shop to deliver floral arrangements that match the photos on their website?

According to several customer reviews, Ditmars Flower Shop generally delivers floral arrangements that are the same as or even exceed the quality and aesthetic of the images on their website. However, as with any service, there may be rare exceptions.

Does Ditmars Flower Shop provide timely delivery services?

Many customers confirm Ditmars Flower Shop's timely and efficient delivery services. Despite the positive remarks, there have been few instances of delivery issues, so customers may want to confirm specific delivery arrangements.

How does Ditmars Flower Shop perform in terms of customer service and satisfaction?

Customer feedback suggests that Ditmars Flower Shop excels in customer service, offering friendly and helpful interactions. Nevertheless, some customers have reported experiences where the service did not meet their expectations, which suggests that while the shop often provides high levels of satisfaction, there can be occasional inconsistencies.

Recent customer reviews and testimonials for Ditmars Flower Shop

Ditmars Flower Shop
Kimberly Beberfall
5-Star
10 months ago
I live in SoCal and found this flower shop close to where my aunt lives. Ordered a lovely bouquet and I'm so happy they were delivered on time. My aunt deserves something special and we're so far from her. Thank you so much for making her birthday special! ^_^ They are absolutely beautiful! Will definitely order again!
Ditmars Flower Shop
CC MM
5-Star
5 months ago
I went to this florist for my wedding bouquet and was very disappointed with what I got. I showed George the inspiration for my bouquet (a colorful organic bouquet, with lots of reds, yellows, purples) and we spoke about some of the flowers he was planning to use for the arrangement. Some would be substituted out while others would be the same. We explicitly agreed that we would not have any blue orchids in the arrangement because I did not like the look of the overly dyed blue hues and wanted the arrangement to look more organic. Now the bouquet I received was fine, but it is nothing like what I wanted or what we had discussed. The bouquet looks nothing like the picture I had originally sent to George. It was much less colorful, mostly greens, and there were blue orchids even though we had explicitly agreed not to include those. Also, regarding delivery, George dropped off the flowers at the hotel lobby but he did not deliver the flowers to my hotel room. Now this wasn’t a huge deal, but when I spoke with George ahead of our wedding we had discussed a delivery of the bridal bouquet would be made to my room and my husband’s boutonnière would be delivered to his room. It seemed like certain things we had discussed with him were just completely ignored. Part of me wonders if he was avoiding delivering in person because he knew the arrangement was nothing like what we had discussed. While none of this ruined my special day I was still very underwhelmed by the arrangements we received, the bridal bouquet in particular. I will say George was very easy to work with leading up to the wedding. He was very easy-going about the whole process and was one of our easiest vendors to work with during our planning. He always made us feel like we were on the same page. Which ultimately was not the case day-of. He’s definitely a good salesman, but unfortunately his work was disappointing.
Ditmars Flower Shop
Anita Driessen
5-Star
2 months ago
My best friend loved her flowers! They were even prettier than the picture on your website. Thank you!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
298
reviews
Excellent
Good
Average
Fair
Poor

About Ditmars Flower Shop

Florists

Long-standing flower shop offering arrangements for special occasions, plus plants & gift baskets.

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