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Detroit Axle Reviews

Rated 1.7 based on 33 Reviews

Eight Mile Road 2000 Ferndale 48220 US

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Detroit Axle as discerned from the recent customer reviews presents a mixed image, appearing skewed towards a negative perception of both product quality and customer service. Recurring themes point to dissatisfaction with the longevity and durability of parts, with multiple customers asserting that their products failed sooner than expected, in direct contrast with OEM standards. Skepticism about product reliability is echoed through warnings against perceived 'substandard parts'. These concerns over quality are compounded by a largely negative sentiment about customer service experiences, marked by reports of incorrect shipments, unprofessional interactions, and challenges in receiving refunds or appropriate compensation for mistakes. There is, however, a mention of satisfactory product quality and customer service resolution, which does indicate that experiences with Detroit Axle are not universally negative, but such instances seem less frequent in this sampling of reviews.

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What Customers Are Saying About Detroit Axle?

Trustguide uses AI to extract key phrases from reviews about Detroit Axle and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Detroit Axle's customers had a positive experience.

Positive
Neutral
Negative

Detroit Axle Ratings

1

As of Based on 33 revies as of Jan 18, 2024

Detroit Axle Score

As of Based on 33 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 33 customers have reviewed this business and rated it 1.7 Star out of 5. Trustguide conducted an in-depth analysis of Detroit Axle's publicly available reviews View source

Martin Gottschling rated Detroit Axle 1 stars
2024-01-12 04:40:52 +00:00
After buying a front suspension rebuild kit for my 2010 suburban, I can say 3 years into it both front wheels bearings have failed, an upper ball joint also, along with a tie rod end boot. It's not worth buying their substandard parts that don't last like OEM just to save a few bucks. When you have to do the work twice, there's little to no savings. Buy brand name or OEM parts instead of Detroit axles junk.
T Davis rated Detroit Axle 1 stars
2023-12-19 14:36:17 +00:00
I ordered parts online through Amazon and have tried to be understanding while the status of my order says "running late". I finally reach out to see what is going on with my order and am told it was already delivered. I explained I did not get the package. I was told FedEx delivered it so that's that. NO, THATS BETWEEN YOU AND FEDEX TO FIGURE OUT. You clearly don't have proof that it was delivered and now you look stupid and unprofessional! I would NOT recommend to buy ANY KIND OF PARTS FROM THIS COMPANY!! They will not take responsibility for their poor quality of business.
John Quill rated Detroit Axle 1 stars
2023-12-19 14:36:17 +00:00
Worst customer service ever & they can't speak clearly. I placed an order for a cv axle and I called them on 4th day about my order and they tell me it hasn't shipped yet, I was mad, so I told them to cancel since it hasn't shipped yet and to refund my $$$$. Customer service refused , I asked to speak to a supervisor and customer service tells me he busy and hung up on me. Way to treat your customers detroit axle. I work hard for my $$$ that you stole from me.

Frequently Asked Questions About Detroit Axle

What is the quality of Detroit Axle parts compared to OEM?

According to customer reviews, some report that Detroit Axle parts may not match OEM longevity and durability. It is advisable to carefully evaluate product descriptions and customer feedback when considering their parts as an alternative to OEM.

How does Detroit Axle handle parts that fail under warranty?

There are customer indications that Detroit Axle's warranty process can be less than satisfactory, with additional shipping costs despite a warranty claim. It's recommended to clarify warranty terms and potential additional costs before purchasing.

What should I do if I receive the wrong parts from Detroit Axle?

If incorrect parts are received, it is suggested to contact Detroit Axle customer service immediately. While experiences vary, it is possible to negotiate return shipping costs and seek refunds or exchanges, as evidenced by some customer interactions.

About Detroit Axle

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.