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Detroit Axle
Detroit Axle

Detroit Axle Reviews Summary

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What do customers say about Detroit Axle?

As of Jan 18, 2024, 33 customers have reviewed this business and rated it 1.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Detroit Axle's customer reviews analysis

The overall reputation of Detroit Axle as discerned from the recent customer reviews presents a mixed image, appearing skewed towards a negative perception of both product quality and customer service. Recurring themes point to dissatisfaction with the longevity and durability of parts, with multiple customers asserting that their products failed sooner than expected, in direct contrast with OEM standards. Skepticism about product reliability is echoed through warnings against perceived 'substandard parts'. These concerns over quality are compounded by a largely negative sentiment about customer service experiences, marked by reports of incorrect shipments, unprofessional interactions, and challenges in receiving refunds or appropriate compensation for mistakes. There is, however, a mention of satisfactory product quality and customer service resolution, which does indicate that experiences with Detroit Axle are not universally negative, but such instances seem less frequent in this sampling of reviews.

Positive Feedback

Among the customer reviews, there are a few instances that shed a positive light on Detroit Axle's service and product quality. One customer acknowledged that the brake pad and rotor kit for a 2015 Taurus SHO looked great and the pads seemed acceptable. Another customer expressed satisfaction with the front control arms for a 2013 Honda Pilot, affirming the quality of the parts received. A highlight within the feedback includes an appreciation for customer service in one case, where the representative, Sal, is credited for assisting effectively with a return and exchange due to an incorrect order, even contributing to the return shipping cost. This evidence of goodwill and attention to customer care, though not as common in the reviews provided, suggests that Detroit Axle is capable of delivering a positive customer experience.

Concerns and Threads

The negative feedback for Detroit Axle predominantly revolves around two key aspects: product quality and customer service. Several customers experienced early failure of suspension components and strut assemblies, questioning the durability compared to OEM parts. Reports of incorrect or incomplete shipments, such as missing critical safety components for installation, or sending wrong parts have contributed to the frustration. Additionally, there are complaints about a perceived lack of transparency and accountability in addressing shipping issues, such as packages reported as delivered but not received by the customer. Further exacerbating customer irritation, some reviews reflect poor communication and dismissive attitudes from customer service representatives, difficulties in obtaining refunds, and unexpected restocking fees. The presentation of a warranty perceived as inadequate due to costly shipping fees for replacement parts adds another layer to the negative customer experience.

Frequently asked questions about Detroit Axle

What is the quality of Detroit Axle parts compared to OEM?

According to customer reviews, some report that Detroit Axle parts may not match OEM longevity and durability. It is advisable to carefully evaluate product descriptions and customer feedback when considering their parts as an alternative to OEM.

How does Detroit Axle handle parts that fail under warranty?

There are customer indications that Detroit Axle's warranty process can be less than satisfactory, with additional shipping costs despite a warranty claim. It's recommended to clarify warranty terms and potential additional costs before purchasing.

What should I do if I receive the wrong parts from Detroit Axle?

If incorrect parts are received, it is suggested to contact Detroit Axle customer service immediately. While experiences vary, it is possible to negotiate return shipping costs and seek refunds or exchanges, as evidenced by some customer interactions.

Recent customer reviews and testimonials for Detroit Axle

Detroit Axle
Martin Gottschling
2024-01-12 04:40:52 +00:00
After buying a front suspension rebuild kit for my 2010 suburban, I can say 3 years into it both front wheels bearings have failed, an upper ball joint also, along with a tie rod end boot. It's not worth buying their substandard parts that don't last like OEM just to save a few bucks. When you have to do the work twice, there's little to no savings. Buy brand name or OEM parts instead of Detroit axles junk.
Detroit Axle
T Davis
2023-12-19 14:36:17 +00:00
I ordered parts online through Amazon and have tried to be understanding while the status of my order says "running late". I finally reach out to see what is going on with my order and am told it was already delivered. I explained I did not get the package. I was told FedEx delivered it so that's that. NO, THATS BETWEEN YOU AND FEDEX TO FIGURE OUT. You clearly don't have proof that it was delivered and now you look stupid and unprofessional! I would NOT recommend to buy ANY KIND OF PARTS FROM THIS COMPANY!! They will not take responsibility for their poor quality of business.
Detroit Axle
John Quill
2023-12-15 02:22:58 +00:00
Worst customer service ever & they can't speak clearly. I placed an order for a cv axle and I called them on 4th day about my order and they tell me it hasn't shipped yet, I was mad, so I told them to cancel since it hasn't shipped yet and to refund my $$$$. Customer service refused , I asked to speak to a supervisor and customer service tells me he busy and hung up on me. Way to treat your customers detroit axle. I work hard for my $$$ that you stole from me.
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About Detroit Axle

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