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Stanley Steemer
Stanley Steemer

Stanley Steemer Reviews Summary

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What do customers say about Stanley Steemer?

As of Jan 18, 2024, 63 customers have reviewed this business and rated it 2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
2
/5
63
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Stanley Steemer's customer reviews analysis

Stanley Steemer's reputation based on recent customer reviews appears to be significantly tarnished by consistent reports of bait-and-switch tactics, unsatisfactory service, and unprofessional behavior. Multiple reviews highlight experiences where initial quotes significantly increased upon service delivery, with charges for unapproved services or higher-than-expected fees presenting a concerning pattern. Customers express feelings of being threatened, extorted, or unfairly treated when contesting these charges. Furthermore, there are repeated claims of inadequate cleaning services, where the expectations set by advertisements were not met, and post-service issues like stains and tracks were not properly resolved. These issues are prevalent enough to overshadow the positive feedback regarding successful stain removal and pleasant service experienced at some locations. The discrepancy between advertised prices and final charges, along with suboptimal cleaning outcomes, significantly impact Stanley Steemer's customer satisfaction and trust.

Positive Feedback

Amidst the predominantly negative feedback, some customers shared positive experiences with specific Stanley Steemer locations, highlighting capable stain removal and courteous service. In particular, praise was directed at the Deer Park, NY team, who were commended for consistently removing tough stains and maintaining a friendly demeanor throughout the service. This indicates that there are branches within the company that adhere to high service standards and are able to fulfill customer expectations in terms of cleanliness and professionalism. Such instances serve to suggest that the quality of service can vary significantly depending on the location and personnel involved.

Concerns and Threads

A significant number of customers report negative experiences with Stanley Steemer characterized by deceptive pricing practices and poor service execution. Customers often found themselves subjected to substantial price increases from the original quotes, with some alleging fraudulent charges and manipulation during service adjustments. Unprofessional behavior was also reported, including instances of technicians being confrontational and managers perceived as unresponsive and rude. Complaints about the actual cleaning service include incomplete stain removal, inadequate cleaning techniques, and damage left on carpets. Furthermore, these grievances were compounded by technicians' reluctance to move furniture and customers being charged for services they found unsatisfactory or not as described.

Frequently asked questions about Stanley Steemer

Does the initial quote from Stanley Steemer always reflect the final cost of service?

Based on customer reviews, there may be inconsistencies between initial quotes and final service costs. Customers have reported significant price increases upon service delivery. It is advisable to confirm services and pricing in detail before scheduling the job.

What kind of customer service can I expect from Stanley Steemer?

Customer service experiences with Stanley Steemer vary, with some reports of helpful and friendly technicians, particularly in certain locations like Deer Park, NY. However, there are numerous reports of unprofessional behavior, including confrontational technicians and unresponsive managers.

If I am unsatisfied with the cleaning, will Stanley Steemer provide a resolution?

Some customers have experienced difficulty in resolving issues with unsatisfactory cleaning services. If a problem arises, it is recommended to document the issue and promptly contact customer service to discuss any potential remedies or compensation.

Recent customer reviews and testimonials for Stanley Steemer

Stanley Steemer
Mishelle Mehr
1-Star
2023-12-21 15:31:06 +00:00
Hired Stanley Steemer in St Cloud Mn to clean carpet in three small rooms. Smallest was 6x11ft , largest was 10x14ft. Price quoted was $532 which I thought was high but acceptable to get the carpet throughly cleaned. Bill ended up a bit more than $1700 and included chgs I didn’t authorize, but he said I did. I would never spend the $1000 to clean a 6x11 piece of carpet, but that’s what I was billed for this one room. When questioned the technician Taylor started calling me names and threatening me with calling the sheriff and having me arrested. Also tried to negotiate the chgs with the manager who was unreceptive. I felt threatened and completely taken advantage of. Finally just paid the bill which felt like extortion, to break free of them and sever contact. The tech was a bully, who threatened and took advantage of me. Don’t trust this business with your trust or money. There are other service providers who will provide ethical non threatening service.
Stanley Steemer
Joseph Vukovich
1-Star
2023-12-08 19:09:49 +00:00
On Dec. 4 we had an appointment with your company to get our carpet and furniture cleaned. The serviceman showed up and asked for a water source. We have an apartment and dont have that kind of source readily available. So he rescheduled us for the next day with a portable cleaner system adding that it won't do the same job. the next day two workers showed up and asked for a water source. we showed them the showers faucet and they said that would be fine. Basically they sprayed the areas with a fine mist and sucked it up. I could've done that. (By portable I was thinking a little more elbow grease!) After they left we noticed the stains weren't completely gone and some candy under the love seat was still there.We are very disappointed with the process. There's no WOW there as advertised.
Stanley Steemer
Josh Herscher
1-Star
2023-12-01 02:26:10 +00:00
Stanley Steemer was advertising this two room $59 special, we hired them for today and they said they would be there between 9 AM to 11 AM. They didn’t show up till after 12 PM then instead of the $59 they said the two rooms would cost $350, when we tried to cancel, they said, there’s a transportation service fee, basically extorting us for money. I spoke with the manager, who was rude, extremely unprofessional, and I just need to warn everybody out there to never use this company, if you do, you’ll find out what I’m talking about!
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About Stanley Steemer

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