Customer sentiment toward Delta Airlines is mixed based on recent reviews. While some travelers highlight smooth check-ins and express appreciation for disability customer service and friendly staff, others report frustration due to equipment failures, delays, missed assistance, and poor handling of disruptions. Delta’s reputation for professionalism and helpful team members is noted, though negative experiences with inconsistency are evident.
Frequent themes include varying service quality, with several reviews applauding the support offered to travelers with specific needs, especially recognition of staff going 'above and beyond.' However, complaints are raised about customer support during delays and lack of refreshments on disrupted flights. Some customers note dissatisfaction with food and beverage offerings, damaged luggage, and a perceived decline in perks compared to other airlines.
Overall, Delta Airlines is recognized for positive in-flight staff interactions and support for travelers requiring assistance, particularly in the US. However, recurring issues during delays and questions about value compared to competitors suggest areas where reputation could be strengthened. The airline remains a notable option but faces challenges around consistency.
Frequent themes include varying service quality, with several reviews applauding the support offered to travelers with specific needs, especially recognition of staff going 'above and beyond.' However, complaints are raised about customer support during delays and lack of refreshments on disrupted flights. Some customers note dissatisfaction with food and beverage offerings, damaged luggage, and a perceived decline in perks compared to other airlines.
Overall, Delta Airlines is recognized for positive in-flight staff interactions and support for travelers requiring assistance, particularly in the US. However, recurring issues during delays and questions about value compared to competitors suggest areas where reputation could be strengthened. The airline remains a notable option but faces challenges around consistency.
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