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Deborah'S Beauty In The City
Deborah'S Beauty In The City

Deborah'S Beauty In The City Reviews Summary

Rated 4.5 Star based on 40 Reviews

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Overall Rating
4.5
/5
40
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Published on
March 2, 2024
Last updated
March 13, 2024

What do customers think about Deborah'S Beauty In The City?

Beauty In The City appears to be a beauty salon with a generally positive reputation, based in the city center, convenient for clients seeking services ranging from waxing to massages. Reviews frequently commend the salon for its professional and friendly staff, with specific praise for individuals like Courtney, Lauren, and Rachel, suggesting a personal touch that enhances the customer experience. Repeat businesses and stated intentions to return imply high satisfaction with the quality of services, reasonable pricing, and a comfortable atmosphere. However, the company's reputation is marred by an isolated incident involving a staff member lacking knowledge and hygiene issues in the treatment room. The inconsistency in service, indicated by a report of rough treatment leading to bruising and a critical incident involving a therapist's absence, casts a shadow over an otherwise favorable customer sentiment.

Positive Feedback

Customers overwhelmingly appreciate the professionalism, friendliness, and expertise exhibited by staff members at Beauty In The City, with specific therapists being highlighted for providing excellent services. The relaxing and pain-free nature of treatments like massages and waxing, along with the provision of aftercare, has garnered high praise, suggesting that the technicians are well-trained and considerate. The salon's location is another strong point, as it is conveniently situated near public transportation, enhancing accessibility for clients. Competitive pricing has been noted positively as well, making the salon an attractive option for those seeking beauty treatments without excessive spending. Customers also appreciate accommodating services and flexibility in scheduling, which contribute to a customer-centric approach.

Concerns and Threads

Despite many positive reviews, Beauty In The City has faced criticism related to instances of substandard hygiene and customer service. An account of unclean equipment and a room, coupled with an improper waxing technique resulting in physical harm, raises concerns about the salon's standards and training in handling different skin types. The response to the reported incident, which lacked a gesture of goodwill such as a discount or a complimentary service, suggests shortcomings in customer care during negative experiences. Moreover, operational issues, such as a therapist being unable to make an appointment leading to cancellations without compensatory offers, illustrate flaws in managing unforeseen circumstances and communicating effectively with clients.

Frequently asked questions about Deborah'S Beauty In The City

What services does Beauty In The City offer?

Beauty In The City offers various services including waxing treatments, Swedish massages, facials, and other beauty treatments. Customers have expressed satisfaction with these services, noting the skill and professionalism of the therapists.

Where is Beauty In The City located?

The salon is conveniently located in the city center, situated between Barolo and Revolution, just 5 minutes away from Glasgow Central. This central location makes it easily accessible for those in the city.

How does Beauty In The City handle scheduling and unforeseen circumstances?

While most customers report positive experiences with scheduling and accommodating staff, there have been instances of last-minute cancellations due to unforeseen circumstances, such as a therapist being locked in at home. These have sometimes been managed without offering compensatory services, which highlights an area for improvement in customer communication and contingency planning.

What are customers saying about Deborah'S Beauty In The City

Deborah'S Beauty In The City
Shruti Baruah
5-Star
3 months ago
Great salon right in the city centre. Went there in the evening for a wax session during their closing time. Courtney was very kind to find a slot for me and my sister which was super nice and very accommodating of her. Thanks so much again :)
Deborah'S Beauty In The City
John Gormley
5-Star
5 months ago
Visited today for full body Swedish massage. Met by Courtney who made me feel completely at ease. Fantastic therapist who knows her stuff. Already booked to return. 10/10 Service: Massage
Deborah'S Beauty In The City
Helen Flanagan
5-Star
2 years ago
Located between Barolo and Revolution, just 5 minutes away from Glasgow Central. I’ve had a few treatments here over the last few years, mostly brows and waxing treatments. The staff are absolutely lovely and make you feel very comfortable. I was in yesterday and saw Lauren, she was great, honestly the best waxer in Glasgow. Prices here are very reasonable. I hope the staff are valued here as they really make it a good venue.
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About Deborah'S Beauty In The City

Beauty Salons

Deborah’s Beauty in the City is a chic beauty salon conveniently located in the heart of Glasgow city centre. The salon provides an assortment of treatments, from microdermabrasion to waxing, hot stone massage to gel nails, meaning you will be spoilt for choice when visiting.The team here are friendly and professional: they will listen to your needs and answer any questions about the range of services on offer. The tranquil, calm atmosphere and welcoming staff here will allow you to relax and unwind completely so you can enjoy your treatment.

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