Key themes emerging in the feedback include variability in service depending on the assigned solicitor, clarity of communication, and the speed of the process. Reviewers point to a contrast between dedicated, effective solicitors and other staff members or processes that cause frustration and stress. Certain reviews specifically highlight poor communication, inadequate financial explanations, and perceived lack of staff presence in the office, especially when cases are outsourced via partnerships.
Based on this feedback, DC Law is viewed as inconsistent in the conveyancing market, delivering both seamless and problematic experiences. While some clients express loyalty and intent to reuse the service, a notable number voice strong dissatisfaction and intend formal complaints. Reputation in the UK appears split, with standout positive experiences offset by concerning recurring issues.