Daikin UK Head Office Reviews

Subject: Formal Complaint Regarding Daikin Heat Pump System and Customer Service I am writing to express my deep dissatisfaction with the performance of the Daikin heat pump system installed in my home, as well as the unacceptable lack of support from Daikin's customer service. The system has been non-functional since October 28, 2024, leaving me without hot water or heating for over a month. As my apartment relies solely on electricity (there is no gas supply), this has been a severe disruption to my daily life. Despite repeated attempts to resolve the issue, the system remains broken, and Daikin’s approach to addressing this situation has been extremely disappointing. Here are the key issues I have faced: 1. Repeated Failures with No Resolution: Over the past month, five separate engineers have visited my property to troubleshoot the system. Each one spent hours on the phone with Daikin’s technical support, yet none were able to fix the problem. 2. Lack of Direct Communication with Customers: Daikin’s customer service policy prevents direct communication with customers, allowing only engineers to interact with their team. This has left me, the affected customer, completely in the dark regarding progress or solutions. 3. Delays in Diagnosis and Repair: After significant delays, a Daikin engineer finally visited this week to diagnose the issue. The engineer confirmed that the repair would take an entire day but informed me that no further action could be taken until: a) The findings were reported back to Daikin's office. b) A quote was prepared and approved by my landlord. c) The required part was ordered (a part that is not available in the UK). d) I urged the engineer to expedite the process, including ordering the part in advance, but no action has been taken since his visit. 4. Impact on My Quality of Life: For over a month, I have been without hot water or heating during the coldest part of the year. I am forced to travel to my elderly mother’s home daily just to take a shower. At 54 years old and with existing health conditions, this situation is unacceptable and has taken a significant toll on my physical and emotional well-being. 5. Financial Inefficiency and Waste: This ongoing issue has already resulted in considerable costs for my landlord, including multiple failed service calls and diagnostic attempts. Now, the upcoming repair will involve significant labor costs and a costly replacement part. Daikin’s complete lack of urgency, communication, and empathy is unacceptable. This has been a deeply frustrating and stressful experience, exacerbated by the company’s inability to deliver a solution or prioritize the needs of their customers. I am considering taking legal action against Daikin for their failure to address this matter in a timely and humane manner. At this point, I feel compelled to warn others about the risks of relying on Daikin’s products and their substandard customer service. I hope that posting this complaint publicly will prompt Daikin to take responsibility and act with the urgency and care that this situation demands.