Cynergy Bank receives mixed reviews for its UK banking services, with customers offering both positive accounts of streamlined online processes and recurring, substantial criticisms about customer service and account handling. Some reviewers note satisfaction with the ease of use, good interest rates, and helpful advisors, but negative experiences are frequently described, particularly regarding communication lapses and delays in processing account actions. Criticisms focus on issues with transfers, unresolved cases, and difficulties accessing funds, which impact trust.
Common themes in feedback include dissatisfaction with slow responses, long hold times for customer support calls, and unresolved or mishandled account closures and fund transfers. Several reviewers detail challenges related to the ISA transfer process, missing funds, and insufficient or automated communication. While a minority express satisfaction with user experience and information updates, the majority raise red flags about reliability and transparency, especially for important transactions or when problems arise.
Overall, Cynergy Bank’s reputation among reviewers is significantly affected by negative customer service experiences and process delays, particularly relating to accounts and ISA transfers in the UK. Although isolated positive comments mention ease of account setup and online access, repeated difficulty in resolving issues and instances of lost funds contribute to a lack of confidence in the bank’s reliability. Prospective customers in the UK appear wary based on the feedback provided.
Common themes in feedback include dissatisfaction with slow responses, long hold times for customer support calls, and unresolved or mishandled account closures and fund transfers. Several reviewers detail challenges related to the ISA transfer process, missing funds, and insufficient or automated communication. While a minority express satisfaction with user experience and information updates, the majority raise red flags about reliability and transparency, especially for important transactions or when problems arise.
Overall, Cynergy Bank’s reputation among reviewers is significantly affected by negative customer service experiences and process delays, particularly relating to accounts and ISA transfers in the UK. Although isolated positive comments mention ease of account setup and online access, repeated difficulty in resolving issues and instances of lost funds contribute to a lack of confidence in the bank’s reliability. Prospective customers in the UK appear wary based on the feedback provided.
Read more
