homepage
/
Chicago, IL
/
Garage Door Companies
/
Crystal Overhead Door Inc.
Crystal Overhead Door Inc.

Crystal Overhead Door Inc. Reviews Summary

Garage Door Companies | Chicago, IL

What do customers say about Crystal Overhead Door Inc.?

As of Apr 29, 2024, 493 customers have reviewed this business and rated it 5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Amazing service, as usual.

Very pleased with the job.

Definitely detail oriented with his work.

Very nice people who know what they talk about.

So nice to get great service.

Friendly and respectful.

So pleased with the service I received today.

He knew what the problem was very quickly.

He fixed the issue quickly and efficiently.

Performed quality work.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 29, 2024
Last updated
April 29, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
493
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
100%
Neutral
0%
Negative
0%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Crystal Overhead Door Inc.'s customer reviews analysis

The comprehensive analysis of the latest reviews for Crystal Overhead Door, Inc. indicates a highly positive reputation for the company. Customers frequently cite their satisfaction with timely, efficient, and professional services, along with commendation for courteous and knowledgeable technicians. A recurring theme in the feedback is the company's swift response to service calls, often exceeding expectations by arriving earlier than anticipated and completing tasks expediently. Additionally, the technicians' attention to detail and willingness to address extra concerns on site contribute to the overall positive customer experience. Pricing is deemed fair, and often lower than customers' pre-service estimations, reinforcing loyalty and satisfaction.

Positive Feedback

Key positive aspects of Crystal Overhead Door, Inc. are punctuality, professionalism, and expertise. Technicians such as Gus and Luis are repeatedly praised for their politeness and efficiency. The quality of work is described as resulting in smoother and quieter operation of doors. Customers appreciate the company's capacity for rapid deployment to assess and address garage door needs. The team's experience and informative approach, including maintenance guidance, resonates strongly with clients. Furthermore, the personal touch of teaching homeowners the functionality of the equipment and reprogramming devices fosters a significant trust in the services provided. Another positive highlight is the inventory management; essential parts like replacement springs are stocked and readily available, minimizing the downtime for repairs.

Concerns and Threads

The reviews provided do not illuminate explicit negative aspects of the customer experience with Crystal Overhead Door, Inc. Each of the reviews analyzed contains positive sentiments towards the company's services, with no negative feedback or criticism implicitly stated. However, the absence of negative reviews in this data set does not necessarily imply the lack of any negative experiences among all customers. But as it stands, with the reviews at hand, significant negative aspects are not discernible and the customer feedback portrays a uniformly favorable view of the company.

Frequently asked questions about Crystal Overhead Door Inc.

How quickly can I expect Crystal Overhead Door, Inc. to respond to a service call?

Customers have reported very swift responses to service calls, with some experiencing same-day service. The company seems to prioritize prompt scheduling and often exceeds customers' expectations in arrival times.

Are technicians from Crystal Overhead Door, Inc. experienced and professional?

Yes, customer reviews frequently highlight the experience, professionalism, and courteous nature of Crystal Overhead Door, Inc. technicians. They are commended for both their efficient service and their ability to communicate effectively with clients.

Is the pricing for services from Crystal Overhead Door, Inc. considered fair?

Reviewers have expressed that they find the pricing for Crystal Overhead Door, Inc.'s services to be fair, and in some cases, lower than estimated. Customers appreciate the value they receive for the quality of work done.

Recent customer reviews and testimonials for Crystal Overhead Door Inc.

Crystal Overhead Door Inc.
Chris Wilkus
5-Star
a month ago
Amazing service, as usual. Once again we had the Crystal team return to install a new overhead door and opener in one of our warehouse spaces and they were efficient, professional and finished the job much quicker than expected. Always a pleasure to deal with. Thank you!
Crystal Overhead Door Inc.
Michael Cokeley
5-Star
2 months ago
Gus was on time. Very polite. The work was done very capably and effeciently. We encountered some extra work that had to be done being a new opener install. I believe it was done at a fair price and done well. The door opens smoother and quieter than before. Overall i paid a price lower than I estimated. Very pleased with the job.
Crystal Overhead Door Inc.
Joseph Saltarelli
5-Star
3 months ago
Crystal did a great job with my garage door repairs. I scheduled by phone and they came out very quickly to assess my needs. The technician Augustine was experienced, informative and kind. He followed up with me on all the work he did. Definitely detail oriented with his work. I will be using then for any future work I have!
Read all reviews

About Crystal Overhead Door Inc.

Garage Door Companies
Your complete source for overhead/garage doors and openers. We offer residential garage doors, commercial garage doors, industrial garage doors, rolling steel doors, full view/restaurant patio overhead doors, rolling grills, gates and the openers that open and close them. We are family owned and operated since 1998. We service the major Chicagoland area.
Expand