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Crystal Insurance Group, Inc.
Crystal Insurance Group, Inc.

Crystal Insurance Group, Inc. Reviews Summary

Insurance Services | Washington, DC

What do customers say about Crystal Insurance Group, Inc.?

As of Feb 28, 2024, 47 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 28, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
47
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Crystal Insurance Group, Inc.'s customer reviews analysis

Crystal Insurance Group, Inc. generally garners positive reviews, with a strong emphasis on the personalized customer service and professional conduct of its staff. Clients highly value the agency's expertise in navigating complex insurance needs and appreciate the tailored solutions provided. Andy, in particular, receives commendable mentions for his patience and guidance, especially for new business owners. The advocacy demonstrated during claim situations, as highlighted in a review about a home insurance claim, suggests that the agency prioritizes customer interest over maximizing profits. However, one review starkly contrasts the overall positive tone, alleging unprofessional conduct and discrimination, raising concerns about consistency in customer experience. While this negative review appears to be an outlier, it does suggest potential areas for improvement in customer interactions and transparency in processes such as property assessments for quotes.

Positive Feedback

Positive customer feedback for Crystal Insurance Group, Inc. often highlights the agency's expertise, professionalism, and personalized customer service. Customers are particularly impressed with the staff's patience and ability to clarify complex insurance terminologies and conditions, which is an advantage for those who are new to insurance conversations. The proactive assistance in finding competitive pricing and coverage options demonstrates the agency's commitment to its clientele. Moreover, Crystal Insurance Group's advocacy for policyholders during claims, as well as their risk mitigation approach, exemplifies their customer-first attitude. Commendations also include efficient response time and the agency's adaptability in meeting the diverse needs of customers, including nonprofits and businesses, indicating a high degree of professionalism and a deep understanding of the insurance industry.

Concerns and Threads

Despite prevalent positive feedback, Crystal Insurance Group, Inc. does face criticisms from a customer who challenged the agency's professionalism and accused them of discrimination. The review describes a distressing interaction, where the customer felt their property was assessed without consent and without a subsequent quote being provided. This communication breakdown and perceived intrusion reflects poorly on the agency's approach to privacy and the respectfulness of its interactions. Additionally, the mention of an unprofessional encounter with staff members emphasizes the need for improved customer service training and sensitivity towards clients' emotional states, illustrated by the inappropriate response when the customer offered condolences. While this negative aspect marks an exception in the dataset of reviews, it serves as a critical reminder that maintaining consistent standards of customer care is paramount for upholding a company’s reputation.

Frequently asked questions about Crystal Insurance Group, Inc.

What type of insurance expertise can I expect from Crystal Insurance Group?

Crystal Insurance Group is known for its strong expertise in various types of insurance, including business, home, car, renters, and especially niche markets like nonprofit insurance. They are praised for their ability to simplify complex terms and to provide tailored solutions.

How does Crystal Insurance Group manage claims?

The company is recognized for standing as an advocate for clients during claims. They focus on risk mitigation and are reported to work tirelessly to ensure clients receive the appropriate coverage without encouraging unnecessary add-ons.

Is Crystal Insurance Group responsive to customer inquiries and needs?

Based on customer testimonials, Crystal Insurance Group is highly responsive and provides excellent customer service. Staff members are described as knowledgeable, easy to work with, and particularly adept at managing individual customer needs.

Recent customer reviews and testimonials for Crystal Insurance Group, Inc.

Crystal Insurance Group, Inc.
Aly
5-Star
2 days ago
Andy has been incredible to work with. I used Crystal Insurance Agency to set up insurance for my new business. As someone new to managing a business, I really appreciated how Andy was patient in answering my questions and the amount of guidance he provided as I worked through lease negotiations. I would definitely recommend them if you need an insurance broker.
Crystal Insurance Group, Inc.
Lezan Saber
5-Star
3 months ago
I was lucky I found crystal insurance. in the beginning I was so confused with the terms of (bonds and business insurance) which I needed to start my business, but once I called this company after talking to about 4 or 5 companies I became positive because Andy start explaining everything as he knew what exactly do I need and he is so professional and great guy that answered all my questions about these 2 terms of businesses insurance and bond, he found the best price with the best coverage in the market, I know that because I shopped around with many insurance companies. Thank you Andy!
Crystal Insurance Group, Inc.
Christopher Thomson
5-Star
3 months ago
I was so lucky to find Irma and Crystal Insurance. We had a major insurance claim in 2022 when an upstairs toilet was leaking into the floor beneath it. Our existing insurer tried to charge us about what a car would cost for our new annual premium, while most other insurers wouldn't cover us due to the recent loss. Irma helped us find a new policy that was less than 10% the cost we had been quoted - a life saver!
Read all reviews

About Crystal Insurance Group, Inc.

Insurance Services

We are an independent agency in Washington DC, with the customer in mind, which is why we offer you personal support. We have relationships with dozens of insurance companies, one of our insurance experts will create a proposal specific to your needs and review with you how various coverages will work for your financial situation.Crystal Insurance is devoted to servicing clients through education. We are constantly looking for the best coverage at rates that you can afford. Our entire staff is bilingual English/Spanish and the Agency was the first to offer bilingual customer service in the DMV.We work with small to mid-size businesses as well as families to protect what you treasure at affordable rates.

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