Crystal Insurance Group, Inc. Reviews

Crystal Insurance Group, Inc. generally garners positive reviews, with a strong emphasis on the personalized customer service and professional conduct of its staff. Clients highly value the agency's expertise in navigating complex insurance needs and appreciate the tailored solutions provided. Andy, in particular, receives commendable mentions for his patience and guidance, especially for new business owners. The advocacy demonstrated during claim situations, as highlighted in a review about a home insurance claim, suggests that the agency prioritizes customer interest over maximizing profits. However, one review starkly contrasts the overall positive tone, alleging unprofessional conduct and discrimination, raising concerns about consistency in customer experience. While this negative review appears to be an outlier, it does suggest potential areas for improvement in customer interactions and transparency in processes such as property assessments for quotes.

We are an independent agency in Washington DC, with the customer in mind, which is why we offer you personal support. We have relationships with dozens of insurance companies, one of our insurance experts will create a proposal specific to your needs and review with you how various coverages will work for your financial situation.Crystal Insurance is devoted to servicing clients through education. We are constantly looking for the best coverage at rates that you can afford. Our entire staff is bilingual English/Spanish and the Agency was the first to offer bilingual customer service in the DMV.We work with small to mid-size businesses as well as families to protect what you treasure at affordable rates.