The reputation of Craftmaster Furniture appears to be mixed based on the latest customer reviews. While some customers express satisfaction at the quality and durability of their purchases, others report significant issues with the products and the company’s after-sales service. The primary concern involves the longevity of the furniture, with customers reporting premature flaking, pilling of fabrics, cushion support issues, and construction flaws shortly after acquisition. Notably, customers are experiencing a lack of satisfactory support from Craftmaster's customer service when attempting to address these problems, particularly when the warranty period has concluded. A particularly alarming complaint relates to the infestation of termites in recently acquired furniture items. On the other hand, positive feedback acknowledges Craftmaster's customization options, comfort, and customer service, at least during the shopping and delivery process. The impressions suggest that while there are instances of high-quality furniture and service, there is inconsistency in product durability and customer service.
Looking at the strengths of Craftmaster Furniture as highlighted by customers, aspects such as design preference, comfort, and customization are frequently acknowledged. Satisfied customers commend the brand for allowing personalized selections and maintaining a high standard of comfort and aesthetics. Quality of service during the purchasing process, including coordination with local furniture stores, is often cited as exemplary. Notably, a client singled out Craftmaster's willingness to correct any glitches during the shopping phase. Furthermore, long-term durability in some furniture pieces is noted by a customer who mentions a sofa and chair set lasting over 20 years. The company's internal operations also receive praise for their work ethic requirements, suggesting a positive environment for those within the organization.
Despite some positive mentions, certain Craftmaster Furniture customers report considerable dissatisfaction primarily centered around product quality and customer service post-purchase. Issues such as flaking leather, poor cushion support, and visible construction flaws like uneven nail placement are not only affecting the comfort and aesthetic appeal but also causing concerns about the furniture’s longevity. The lack of an effective warranty or after-sales service response is a recurring critique, with customers feeling neglected once issues arise post-warranty period. The case involving termites is particularly striking as it raises questions regarding the quality of materials and production practices. Additionally, a report of misleading salary promises to an employee highlights another facet of potential concern involving the company's transparency and integrity.
Customer reviews often highlight Craftmaster Furniture's strengths as including their customizability, comfort, and aesthetic appeal of their products. The company's shopping and delivery service also receives positive feedback for its professionalism.
Based on customer feedback, it appears that Craftmaster Furniture's response to product issues post-purchase can be unsatisfactory, particularly when items are out of warranty. Customers have reported difficulties in obtaining service or compensation for defects and damages.
Yes, one alarming report alleges that a recently purchased piece of furniture contained dry wood termites, potentially indicating an issue with the kiln-drying process or material sourcing. However, this appears to be an isolated concern and not representative of the general customer experience.
Craftmaster has been building American-made, affordable custom upholstery for over 50 years. We'd be honored to build something special for you.
