Read Craftmaster Furniture 92 Reviews Summary 2025

Janet Strutt rated Craftmaster Furniture 1 stars

a year ago

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Purchased the $4100 Craftmaster F9 Series Sectional selecting the Sutton-41 Leather fabric from a local furniture company and it was delivered 06/23/2021. Upon delivered noticed immediately a few flaked off areas. Furniture company notified Craftmaster and they were advised to use a marker/paste of same color to repair. Unfortunately, this flaking has continued. I initially used the maker to color the white areas that had flaked off but finally just contacted Craftmaster Customer Service 08/17/2022. Their very quick email response was it was no longer under warranty and due to my initial attempts to cover the flaked off spots it was basically 'too bad, so sad' but it wasn't their problem. I have included a few of the problem areas. Basically corners which may have been brushed up against by a human (we have no pets). Still, I have other leather seating several years old that the fabric still looks brand new with no issues. Would recommend not buying Craftmaster products and staying with Flexsteel or La-Z-Boy.

Meredyth Fogg rated Craftmaster Furniture 1 stars

a year ago

Purchased a discounted floor model sectional at our local furniture store. I was ecstatic to be getting such a beautiful set for a great price, as we had our first furniture set (Hickory Hill, rest in peace) for 16 years and it was past time to retire it (and we have four kids that put it through the paces). I also prioritized looking for furniture that was made in USA. Well, only a few weeks into having this sectional, the foam was losing support in the cushions, the fabric was pilling, and the chaise seat cushion was sinking as well as sliding forward every time someone sits on it. I rotate the cushions regularly, and I have even had to unzip the covers and rotate the foam within to try to even out the wear. Obviously, I cannot do so on the chaise cushion. It’s now 3 years later, and I will be surprised if we get five years total out of this set. We don’t even use the couch often for about half of the year (we are outside quite a bit). Very disappointed.

Paula Lizcano rated Craftmaster Furniture 1 stars

a year ago

We’ve had this sectional for almost two years. It’s horribly uncomfortable, does not stay together, and the cushions do not stay put. Also, the nails along the bottom were not even put in a straight line. I do not recommend this sofa. Keep looking!!