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Costway Reviews

Rated 4.3 based on 5751 Reviews

11250 Poplar Ave, Bldg C Fontana 92337 US

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

Costway's company reputation from the provided customer reviews paints a mixed picture, indicating satisfaction with product quality and delivery speed, but concerns regarding shipping issues and customer service interactions. Customers appreciate Costway's product range, praising the design and functionality that rival competitors like IKEA. Reports of products such as the racing car baby walker and the air oven show delight with their performance and value. Moreover, fast delivery and well-packed items are highlighted as important factors contributing to a positive experience. However, there are significant instances of dissatisfaction related to delivery services, particularly with the reliance on DHL, which has resulted in some customers facing failed deliveries or receiving packages at incorrect addresses. Concerns have also been raised about certain products arriving damaged and the subsequent customer service response being subpar, such as offering partial refunds for items that are unusable. This points to a need for improvement in logistical partnerships and customer service resolution processes to ensure consistency in positive customer experiences.

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What Customers Are Saying About Costway?

Trustguide uses AI to extract key phrases from reviews about Costway and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Costway's customers had a positive experience.

Positive
Neutral
Negative

Costway Ratings

5

As of Based on 5751 revies as of Jan 18, 2024

Costway Score

As of Based on 5751 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 5751 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Costway's publicly available reviews View source

Jade Newman rated Costway 5 stars
2024-01-17 14:27:34 +00:00
I ordered one of the racing car baby walkers, although the initial one I ordered didn’t turn up (being delivered by DHL, who were not helpful) Costway were more than helpful when I emailed them. They sent me a replacement straight away which then arrived a few days later. Fabulous walker and my daughter loves it.

Frequently Asked Questions About Costway

What is the quality of Costway products compared to competitors?

Customers generally find Costway products to be of high quality, with clear instructions for assembly and excellent design, some even noting that Costway rivals or exceeds competitors like IKEA in terms of product design and usability.

How does Costway handle shipping and delivery issues?

While many customers report fast and well-packaged deliveries, there are also accounts of delivery issues, particularly with DHL. When problems arise, customers have had mixed experiences with customer service, and the company sometimes offers a replacement or refund, though the adequacy of the response may vary.

Can I expect efficient customer service from Costway in case of a problem?

The efficiency of Costway's customer service seems to differ based on customer experiences. Some report excellent service with proactive problem-solving, while others have had less satisfactory interactions, particularly when dealing with damaged products and receiving partial refunds as compensation.

About Costway

Online Stores
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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