Common feedback centers around CTU's online program structure, which accommodates busy schedules and working parents, and the sense of accomplishment students feel upon graduation. Several reviews mention ease of communication, organized program delivery, and responsive support staff, including for first-generation or non-traditional students. At the same time, some reviewers express frustration with transcript handling, customer service, and recognition of student achievements during ceremonies.
Overall, CTU is regarded as a reliable option for flexible, online higher education, particularly appealing to working adults and those seeking to balance other responsibilities. Despite isolated negative experiences, reviewer feedback suggests CTU maintains a reputable presence in providing accessible education services for a diverse student population.