City Rooms Reviews

The overall sentiment toward City Rooms’ property rental service in London is predominantly positive, as reflected in most customer reviews. Reviewers consistently note high levels of professionalism, responsiveness, and support from specific staff members, including Tommy, Giovanni, Nina, Pablo, Cassandra, and Lorenzo. While most feedback is favorable, some criticisms appear around discrepancies in service offerings and wait times during appointments.

Frequent themes emerging from the reviews include individual staff members’ dedication, efficient handling of paperwork, and quick problem resolution. Customers across London cite the convenience of the process, helpful and clear communication, and well-maintained properties. Responsiveness—especially via email or direct communication—receives repeated mention. Although one review highlights a negative experience related to appointment delays and contradictory deposit requirements, this appears to be an exception.

Overall, City Rooms is regarded as a reputable property rental agency in London, with a reputation for professional, customer-focused service and smooth operational processes. Reviewers appreciate both the ease of finding appropriate accommodations and the willingness of staff to resolve issues promptly, reinforcing a generally positive impression in the local rental market.

City Rooms is a property rental agency operating in London that connects individuals with available rental properties, primarily rooms and flats. The company specializes in matching clients with suitable accommodations and manages communications, viewings, contracts, and maintenance through a professional in-person service model.

City Rooms’ operational structure is team-based, with staff members such as property managers, agents, house managers, and maintenance contractors each handling distinct aspects of the rental process. Key processes include scheduling property viewings, managing rental agreements, coordinating maintenance, and providing regular support for tenants throughout their lease period.