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City Residential Reviews

Rated 4.7 based on 536 Reviews

81-87 Victoria St, Liverpool L1 6DG

Property Management | Liverpool

Published on
March 15, 2024
Last updated
March 15, 2024

Reviews Summary

An analytical review of customer testimonials indicates that City Residential has established a strong reputation for offering professional and responsive service across different facets of property transactions, including purchasing, renting, and property management. Clients consistently commend the personalized support they receive, which seems to be a mix of proactive communication and efficient handling of paperwork and maintenance issues. Positive experiences center on helpful staff members who are routinely acknowledged by name, suggesting that the agency places a strong emphasis on individual customer care. There appears to be an appreciation for the company’s efficiency in finding tenants and the ease of onboarding processes for new landlords. Long-term clients, such as international fund managers, have expressed gratitude for years of satisfactory service, illustrating a level of trust and consistency in the company's operations.
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What Customers Are Saying About City Residential?

Trustguide uses AI to extract key phrases from reviews about City Residential and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of City Residential's customers had a positive experience.

Positive
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City Residential Ratings

5

As of Based on 536 revies as of Mar 15, 2024

City Residential Score

As of Based on 536 revies as of Mar 15, 2024

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Customer Reviews

As of Mar 15, 2024, 536 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of City Residential's publicly available reviews View source

Rob Ashfield rated City Residential 5 stars
a month ago
I recently purchased a property in Liverpool city centre and received excellent service from Sam, Joanne and Harry at the City Residential team. They were extremely helpful, responsive and proactive in keeping me updated, as well as friendly! I would certainly look to them for any future transactions and recommend them to others.
Firas Mourtada rated City Residential 5 stars
3 months ago
I have been renting through City Residential for over a year now, and my experience with them have been very satisfactory. They are very professional, responsive, and cooperative, and while every member of the team that I have worked with was great, I have to specifically mention Cindy who's been extremely helpful in all my viewing with City Residential (I had so many viewings with them). She has been very professional and proactive; always going above and beyond, and taking the initiative in helping us find the right apartment. I would highly recommend working with them.
Victor Flaviu rated City Residential 5 stars
3 months ago
I've recently started letting out my flat. First time landlord and I didn't really know where to start. City Residential have made it very easy for me. They dealt with getting the landlord licence, the electricity certificate for compliance, arranging a few minor repairs; they found a tenant in literally 1 day and just made it easy overall. The people I've dealt with Stephen and Sophie) have both been friendly and professional. They have been quick to respond to my emails, so I'm very happy with the service and so are the tenants.

Frequently Asked Questions About City Residential

What types of property services does City Residential offer?

City Residential provides a range of services including property purchasing, renting, and property management. They assist with legal compliance, repairs, and tenant matchmaking.

How does City Residential handle communication with clients?

Clients report that City Residential maintains proactive and responsive communication. They keep clients regularly updated on their transactions and are quick to respond to emails and queries.

Are the staff at City Residential helpful and knowledgeable?

According to customer reviews, the staff at City Residential, such as Sam, Joanne, Cindy, Stephen, and Shola, are frequently mentioned for their professionalism, kindness, and expertise in property matters.

About City Residential

Property Management
City Residential are the largest and most well known Liverpool City Centre Estate Agents and City Centre Letting Agents. We are based in the heart of Liverpool city centre operating from our modern 3,000 sq ft showroom/office which is located opposite the Shankly Hotel on Victoria Street. We manage over 600 apartments and have sold over 5,000 properties in the city since being established in 2000. We have a team of over 16 staff and a management team with over 100 years experience. We are members of all the relevant professional bodies including Propertymark ARLA and NAEA. We are proud of our reputation as the leading Liverpool city centre residential agent.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.