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City Moves Reviews

Rated 4 based on 113 Reviews

Removal Companies in Swansea

Head Office, City House, Queensway, Fforest-fach, Swansea SA5 4DH

Published on
September 5, 2025
Last updated
September 5, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of City Moves's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About City Moves?

did an absolutely fantastic job

making the moving experience so positive

friendly and respectful of both properties

100% stress free

polite, professional and helpful

very quick and efficient

made it all look so easy

very quick, they were upbeat

professional, courteous and incredibly speedy

Trustguide extracts key phrases from reviews about City Moves and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 05, 2025, 113 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of City Moves's publicly available reviews View source

Rae Howells rated City Moves 5 stars
2 months ago
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City Moves did an absolutely fantastic job moving our home and business to a new property. A great crew of lads who worked so hard. We were incredibly impressed with their can-do attitudes, the care they took with packing up and unloading our stuff and their seemingly endless reserves of energy. Massive thanks for making it so seamless for us.
Amy Walters rated City Moves 5 stars
9 months ago
We used City moves today and Justin and Jay were fantastic. Really professional, supportive and just got on with it. They kept us laughing all day and we really couldn't thank them enough for making the moving experience so positive. Highly recommend!
Bex H rated City Moves 5 stars
9 months ago
Used City Moves for a huge move from South Wales to Lancashire. The lads were friendly and respectful of both properties and managed to get the move done incredibly quickly. Would 100% recommend to anyone moving house.

Reviews Summary

The overall sentiment toward City Moves' removals service is highly positive, with reviewers consistently noting the professionalism, energy, and friendliness of the moving crews. Customers repeatedly mention staff members by name and appreciate their punctuality, hard work, and careful handling of possessions. Although most experiences are seamless, one reviewer shares a significant criticism regarding lost items and initial challenges with the claims process, later resolved satisfactorily.

Key recurring themes in these reviews highlight the teams’ respectful and supportive attitudes, efficient completion of moves, and flexibility with customer needs. Customers from various locations—including South Wales, Lancashire, and Burry Port—speak positively about the crew’s problem-solving abilities and their respectful demeanor toward both people and property. Several reviewers express gratitude for stress-free moving days, frequent clear communication, and exceptional service throughout the process.

Overall, City Moves has built a strong reputation for reliable removal services in the UK, with numerous repeat clients and recommendations. Even when issues arise, the company has shown capacity for problem resolution, reinforcing its standing as a dependable removal provider. Word count: 156
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Frequently Asked Questions About City Moves

Are City Moves' staff friendly and professional during moves?

Yes, reviewers frequently mention City Moves’ teams as friendly, respectful, and professional, handling possessions with care and ensuring a smooth, stress-free moving experience.

How does City Moves handle claims or issues with lost items?

While most customers report seamless moves, one review describes an issue with lost belongings and initial difficulty in claims. The matter was eventually resolved through further negotiation, ending in an accepted settlement.

Does City Moves assist with both local and long-distance moves?

Yes, review examples reference moves across various regions, such as South Wales to Lancashire and within Burry Port, showing capability for both local and long-distance relocations.

About City Moves

Removal Companies
City Moves is a removal company that offers home and office moving services, as well as storage solutions. Their core business operates within the removals and storage industry, serving individuals and businesses relocating within the UK. City Moves provides their services in person, managing both transportation and logistics for clients’ belongings.

The company functions through an organized process that includes initial consultations, video walk-throughs, and direct communication to clarify customer requirements. Moving crews arrive onsite to pack, load, transport, and unload items efficiently. City Moves also offers negotiated pricing, support with storage, and team members who often work collaboratively, ensuring completion of moves with respect and efficiency.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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