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Cheetah Cars Reviews

Rated 4.3 based on 1104 Reviews

296 High Rd, London NW10 2EN

Taxis | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

Cheetah Cars' overall reputation reflects a mixture of satisfaction and frustration among its customers. Positive aspects include praise for timeliness, communication, and pricing for services, especially relating to airport transfers. However, a significant and recurring theme in the customer feedback is related to reliability issues. Several customers report last-minute cancellations and delayed pickups, contributing to a perception of unpredictability. Issues with customer service responsiveness compound these reliability concerns, particularly when dealing with complaints or requests for refunds. While some customers report excellent experiences and vow to remain loyal, others have lost trust due to the company's failure to meet expectations on critical occasions.

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What Customers Are Saying About Cheetah Cars?

Trustguide uses AI to extract key phrases from reviews about Cheetah Cars and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cheetah Cars's customers had a positive experience.

Positive
Neutral
Negative

Cheetah Cars Ratings

1

As of Based on 1104 revies as of Jan 09, 2024

Cheetah Cars Score

As of Based on 1104 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 1104 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Cheetah Cars's publicly available reviews View source

Sarah Donnan rated Cheetah Cars 1 stars
3 months ago
I wouldn't trust this firm again due to unreliability. I booked on the online booking service with over 24 hours' notice for a Saturday night and received confirmation. They then called me half an hour before my booked time the next day to say they had "no cars in the area" and leaving me as a woman on my own trying to find another taxi at 11pm. A friend had previously warned me about this happening to her with Cheetah Cars, so it appears to be common.
G M rated Cheetah Cars 1 stars
4 days ago
Taxi 4/1/24 from Heathrow to Neasden. Excellent service, price and communication from our driver. Highly recommended and will definitely use again!
Sabrina M rated Cheetah Cars 1 stars
4 days ago
Beware and be careful. DO NOT BOOK or you will miss your flight and commitments. Driver arrived 10 minutes later than the time booked and my son had 11+ exams we were already nervous and imagine this on top. I’m a driver myself and experienced Londoner driver so I planned to arrive 20 minutes early but ended up arriving late for the exam! Do not trust them . I booked early at 7:40am to avoid traffic jams starting up at 8am but driver was 10minutes late and not even apologised. Better to rely on an Uber or a more reputable company.

Frequently Asked Questions About Cheetah Cars

What happens if my flight is delayed and I have a booking with Cheetah Cars?

Cheetah Cars appears to handle flight delays by offering prompt refunds for cancellations, as experienced by some customers. However, you should contact the company immediately to inform them about the delay and discuss alternative arrangements.

Can I pre-book a car with Cheetah Cars and pay in advance?

Yes, you can book and pay in advance for Cheetah Cars' services. This has been noted as a convenient and efficient process by several customers.

What recourse do I have if a driver from Cheetah Cars arrives late or cancels last minute?

Customers are advised to contact Cheetah Cars customer service in such instances. However, based on feedback, there might be challenges in receiving timely communication, apologies, or refunds, so consider having alternate transport options available as a backup.

About Cheetah Cars

Taxis

London's Favourite Minicab Service is more flexible than any other London taxi transport provider - transfers can be tailored to meet your bespoke needs. Rides are extremely accessible, vehicles can be booked online, over the phone or through our smartphone app.We use a combination of fixed fares online and over the phone along with a time and distance based matrix to calculate your fare via our app.Why use Cheetah Cars?Great value fares, no surge and upfront fare estimates.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

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Mike, Adam and another 21,516 have joined the waitlist.