Cheetah Cars Reviews
Rated 4.3 based on 1104 Reviews
Taxis in London
296 High Rd, London NW10 2EN
Published on
January 9, 2024
Last updated
July 10, 2025
Cheetah Cars' overall reputation reflects a mixture of satisfaction and frustration among its customers. Positive aspects include praise for timeliness, communication, and pricing for services, especially relating to airport transfers. However, a significant and recurring theme in the customer feedback is related to reliability issues. Several customers report last-minute cancellations and delayed pickups, contributing to a perception of unpredictability. Issues with customer service responsiveness compound these reliability concerns, particularly when dealing with complaints or requests for refunds. While some customers report excellent experiences and vow to remain loyal, others have lost trust due to the company's failure to meet expectations on critical occasions.
Cheetah Cars appears to handle flight delays by offering prompt refunds for cancellations, as experienced by some customers. However, you should contact the company immediately to inform them about the delay and discuss alternative arrangements.
Yes, you can book and pay in advance for Cheetah Cars' services. This has been noted as a convenient and efficient process by several customers.
Customers are advised to contact Cheetah Cars customer service in such instances. However, based on feedback, there might be challenges in receiving timely communication, apologies, or refunds, so consider having alternate transport options available as a backup.
London's Favourite Minicab Service is more flexible than any other London taxi transport provider - transfers can be tailored to meet your bespoke needs. Rides are extremely accessible, vehicles can be booked online, over the phone or through our smartphone app.We use a combination of fixed fares online and over the phone along with a time and distance based matrix to calculate your fare via our app.Why use Cheetah Cars?Great value fares, no surge and upfront fare estimates.
