Charcoals Reviews Summary

Indian Restaurants | Glasgow

What do customers say about Charcoals?

As of Apr 04, 2024, 1095 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 4, 2024
Last updated
April 4, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Charcoals's customer reviews analysis

The composite of recent customer reviews for Charcoals suggests the establishment earns a robust reputation for its cuisine and service. Patrons frequently commend the quality and authenticity of the food, particularly highlighting the Jalfrezi, butter chicken, lamb biryani, chicken masala, and tandoori selections. Moreover, the ample portion sizes provide value for money, a factor consistently appreciated by the clientele. The staff's friendliness and attentiveness alongside manager Ali's hospitality are recurring commendations, contributing positively to the customer experience. However, there is an isolated mention of customer service falling short of expectations regarding warmth and welcoming behavior, albeit the quality of service was professional. While favourable reviews dominate, attention to consistent customer service experiences could enhance the reputation further.

Positive Feedback

Reviews indicate that customers have a very positive experience at Charcoals, with the food quality receiving consistent praise. The authenticity and taste of dishes such as Jalfrezi, butter chicken, and lamb biryani are frequently highlighted, alongside the value provided by generous portion sizes. Customer service also stands out as a significant strength, particularly the hospitality provided by manager Ali and the staff’s overall attentiveness and friendliness. A welcoming atmosphere, child-friendly approach, and additional touches like complimentary dishes contribute to the positive customer experience. The restaurant’s offerings, including the lunch deal and the pre-theatre menu, are recognized as excellent in both quality and price.

Concerns and Threads

While feedback for Charcoals is predominantly positive, a minor thread of dissatisfaction emerges regarding the consistency of customer service. A review points to a somewhat unwelcoming interaction with the owner, marked by a lack of basic pleasantries such as greetings and smiles. Although the service was described as professional, it lacked the warmth experienced by other patrons. This could signify a potential area for improvement, ensuring that all customers consistently receive the high level of welcoming and friendly service that appears to define the Charcoals dining experience.

Frequently asked questions about Charcoals

What are the restaurant's standout dishes according to recent reviews?

Recent reviews frequently praise the Jalfrezi, butter chicken, lamb biryani, chicken masala, and tandoori dishes as standout offerings at Charcoals.

How is the portion size at Charcoals, and does it offer value for money?

Customer reviews consistently note that the portion sizes at Charcoals are generous, providing good value for money and often enough for more than one person.

Are there any concerns I should be aware of before dining at Charcoals?

Customers overwhelmingly report positive experiences; however, there has been an isolated concern regarding the consistency of warm and welcoming customer service. This issue appears to be the exception rather than the rule.

Recent customer reviews and testimonials for Charcoals

Caitlin Johnson
6 days ago
The food was delicious and the staff were very friendly. We got there around 8:30pm thinking they were open until 10pm but they close the kitchen at 9pm, so it was our fault that the staff was in a hurry. They had Jalfrezi which is one of my favorite dishes so I was very happy about that.
Manmohan Mayreddy
2 months ago
We family of 3 went for dinner at this place. Staff was lovely, food arrived quickly and the best butter chicken in town. Highly recommend this restaurant and thanks for lovely hospitality from Manager Ali.
7 months ago
I’ve tried a lamb biryani , mango lassi and. Yogurt sauce loved it! The portion was absolutely big enough for two and it was so delicious. I was given vegetables bakora to try which was very nice and spicy. Overall I would come again the food was fresh and authentic to the cuisine.
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About Charcoals

Indian Restaurants
Gold framed Indian paintings adorn the walls of this Indian dining room filled with small tables.