The composite of recent customer reviews for Charcoals suggests the establishment earns a robust reputation for its cuisine and service. Patrons frequently commend the quality and authenticity of the food, particularly highlighting the Jalfrezi, butter chicken, lamb biryani, chicken masala, and tandoori selections. Moreover, the ample portion sizes provide value for money, a factor consistently appreciated by the clientele. The staff's friendliness and attentiveness alongside manager Ali's hospitality are recurring commendations, contributing positively to the customer experience. However, there is an isolated mention of customer service falling short of expectations regarding warmth and welcoming behavior, albeit the quality of service was professional. While favourable reviews dominate, attention to consistent customer service experiences could enhance the reputation further.
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