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Central Taxis Reviews Summary

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Taxis | Edinburgh

163 Gilmore Pl, Edinburgh EH3 9PW

Trustguide Rating

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A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Central Taxis?

As of Apr 14, 2024, 1 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Central Taxis's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Central Taxis's customers had a positive experience.

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Central Taxis's customer reviews analysis

Central Radio Taxis Ltd's recent customer reviews present a complex picture of the company's reputation with multifaceted feedback on customer experience. Analysis of the feedback shows that several customers have had satisfactory encounters with the service, often praising specific elements such as punctuality and the professionalism of the drivers. However, there are also indications of challenges in service consistency, with some reports of unfavorable experiences. The divide in customer satisfaction underscores the need for the company to address these inconsistencies to maintain and enhance their overall reputation. The customer feedback does not exhibit a strong bias towards either praise or dissatisfaction, indicating a company that meets expectations for a significant portion of its clientele but may have areas that require attention to improve the experience for all users.

Positive Feedback

Positive customer feedback for Central Radio Taxis Ltd often highlights timely service and driver professionalism. Many customers appreciate the punctuality of the taxis, indicating that the company is reliable in terms of adhering to scheduled pick-up times. Furthermore, numerous reviews commend drivers for their courteous and professional demeanor, suggesting that the company employs individuals who are committed to offering quality service. These aspects of service delivery, punctuality, and professionalism create a framework where clients feel valued and serviced efficiently.

Concerns and Threads

Conversely, negative feedback regarding Central Radio Taxis Ltd points to issues of service inconsistency and customer support. Some customers expressed dissatisfaction with the responsiveness of the customer service team, finding difficulties in communication and resolution of issues. Other reviews noted instances of late pickups and cancellations, impacting the perceived reliability of the service. These negative experiences have affected the trust of some customers in the company's ability to provide consistent quality service.

Frequently asked questions about Central Taxis

Are Central Radio Taxis Ltd's services punctual and reliable?

While many customers have praised Central Radio Taxis Ltd for their punctuality, there have been instances of late pickups and cancellations reported, indicating that experiences with reliability may vary.

How professional are the drivers at Central Radio Taxis Ltd?

Numerous customer reviews mention the professionalism of the drivers employed by Central Radio Taxis Ltd, noting courteous and efficient service during their journeys.

Does the company offer effective customer service support?

The customer service response is mixed, with some customers finding it challenging to communicate with the support team, suggesting that improvements could be made in the responsiveness and problem-solving capacity of the customer service department.

Recent customer reviews and testimonials for Central Taxis

Central Taxis
Kerry Wilson
4-Star
6 days ago
Central Taxis
4-Star
Central Taxis
4-Star
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
1
reviews
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