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Carpet Bright Uk Reviews

Rated 4.9 based on 1175 Reviews

Unit 14, Concorde Business Centre, Wireless Rd, Biggin Hill, Westerham TN16 3YN

Carpet Cleaning Services | London

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

The collection of reviews for Carpet Bright UK reveals a highly favorable company reputation, marked by numerous instances of customer satisfaction regarding service quality, technician professionalism, and outcomes of the cleaning processes. Customers routinely praise the technicians by name, suggesting a personalized touch and accountability, and note the transformation in cleanliness of their carpets and upholstery. While the majority of feedback is positive, highlighting punctuality, courteous behavior, expertise, as well as the effectiveness of the cleaning services, there are concerns regarding service booking protocols and clarity of pricing. A pattern of dissatisfaction exists where expectations regarding service scheduling, response to customer issues, and additional service costs were not effectively managed. These negative experiences, however, seem to be exceptions rather than the rule.

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What Customers Are Saying About Carpet Bright Uk?

Trustguide uses AI to extract key phrases from reviews about Carpet Bright Uk and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Carpet Bright Uk's customers had a positive experience.

Positive
Neutral
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Carpet Bright Uk Ratings

5

As of Based on 1175 revies as of Jan 10, 2024

Carpet Bright Uk Score

As of Based on 1175 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 1175 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Carpet Bright Uk's publicly available reviews View source

julia fox rated Carpet Bright Uk 5 stars
4 days ago
John did an amazing job to clean my carpets. He arrived on time and was polite and courteous. I would definitely recommend this company again!! My carpets look like new. Thank you so much John.
Jen D rated Carpet Bright Uk 5 stars
a month ago
It was quite easy to book an appointment we had to wait about 3 weeks to get our carpet cleaned. The guy came with all his equipment. He had to leave the door open and that day it was pretty cold. He used our water from the kitchen no issues with that. Our carpet was brownish yellow when he finished his job. Thought my carpet was maybe used despite we have been in our new house for 2 years and half. We had our sofa cleaned as well and 2 chairs who were left dirty. I put few pictures. I noticed the day afterwards and called the agency. I had to phone few times because they weren’t responding to my email. After 3 phone calls, I booked another appointment. This time, they didn’t send me any appointment to confirm my appointment. 10days after on the day, we were stock at airport due for strike. Our fly were delayed about 3 days and on the day we were under strike. Due to all this agitation, I forgot about this appointment. After explaining our circumstances, they wanted to charge us £60 for coming and doing the work. As well, on the day the guy asked if we wanted a protection on our carpet. After paying about £200 plus I said no because thought that would be included in the price. Thought it was a bit cheeky from the company. We know use Experts cleaning in Milton Keynes. The next day, they came and cleaned my carpet. And it came like how we bought the house like new. Glad I trusted my gut and use another independent business.
Simon West rated Carpet Bright Uk 5 stars
a month ago
Alvin was fantastic! A brilliant service from start to finish, with tips/ tricks and going beyond the extra mile, including removing hot glue from the carpet - it’s SO much better. The next time I need a carpet cleaning, I’m asking for him personally. Highly recommend. He even let me borrow his phone tripod so we could record a time lapse! Thanks so much Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning

Frequently Asked Questions About Carpet Bright Uk

Does Carpet Bright UK offer any guarantees for stain removal?

Carpet Bright UK has numerous customer testimonials commending their ability to remove tough stains and odors. While specific guarantees aren't mentioned in the reviews provided, customer satisfaction with stain removal is a recurring theme.

Can I expect my furniture to be moved during the cleaning process?

Some reviews specifically mention technicians assisting with moving pieces of furniture that were too heavy for the customer, suggesting that they provide service beyond just cleaning, although this may depend on the individual technician or the company's policies.

Is response time to customer issues an area where Carpet Bright UK can improve?

Based on the feedback, Carpet Bright UK does seem to face challenges in regard to responding promptly to customer communications, particularly emails. This has been a point of dissatisfaction for some clients and could be an area of improvement for the company.

About Carpet Bright Uk

Carpet Cleaning Services

Carpet Bright UK are the most recommended carpet cleaning business in the South East of England. Located in the heart of Bromley, Kent, we offer exceptional carpet and rug cleaning, curtain and upholstery cleaning services to domestic and commercial customers across London, Kent, Surrey, East Sussex, West Sussex, Essex, Hertfordshire and Buckinghamshire.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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