New York, NY
Carlo'S Bakery
Carlo'S Bakery

Carlo'S Bakery Reviews Summary

Rated 4.1 Star based on 11117 Reviews

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Overall Rating
Published on
January 19, 2024
Last updated
March 13, 2024

What do customers think about Carlo'S Bakery?

Carlo's Bakery maintains a reputable standing particularly appreciated for its quality pastries, cakes, and traditional Italian desserts, with favorable mentions of delectable flavors and craftsmanship. Customer experience reflects a strong satisfaction with the products, especially the signature cannoli and the creatively decorated cakes. The ambiance of the locations contributes positively to the overall visitor satisfaction, adding a warm feel to the indulgent offerings. However, the bakery struggles with operational aspects such as customer service, seating capacity, and amenities like cleanliness and restrooms availability. There are concerns regarding value for money given the high prices, which are often justified by the bakery's association with the 'Cake Boss' fame. Accessibility issues and parking challenges are other pain points mentioned by patrons. Furthermore, inconsistencies in food quality, especially in items like cupcakes and a lobster tail pastry, have been noted, along with service efficiency varying across different visits.

Positive Feedback

Customers are highly appreciative of Carlo's Bakery's product range, with consistent praise for the taste and quality of the pastries, cakes, and pizza. The bakery's ambiance is described as 'charming' and adds to the pleasurable experience. The craftsmanship and attention to detail are evident in the intricate cake designs, indicating the skill of the bakers. Positive service experiences include fast service and hospitable interactions. Some locations are highlighted for cleanliness and additional security measures, ensuring a safe and welcoming environment for patrons. Enjoyable flavors and a wide variety of options are celebrated as hallmarks of the bakery, including the mention of seasonal offerings like hot apple cider and specially decorated cookies.

Concerns and Threads

Carlo's Bakery's customer experience is tainted by several operational issues. There have been reports of poor customer service and the need for improvements in this area. High prices, while often justified by the quality and a high-profile brand association, are still a concern for some customers. Accessibility and convenience factors such as parking difficulties, limited wheelchair accommodations, and crowded spaces during peak hours can detract from the overall experience. Seating limitations and long waits for service have been frustrating for some patrons. Hygiene issues, such as dirty eating areas, along with the absence of bathroom facilities, also mar the customer experience. A few customers also experienced subpar food quality on certain visits, specifically mentioning a dry vanilla cupcake and a pastry with an unbalanced bread-to-filling ratio.

Frequently asked questions about Carlo'S Bakery

Are there any options for customers with dietary restrictions at Carlo's Bakery?

Carlo's Bakery offers a wide variety of pastries and cakes; however, specific options for dietary restrictions such as vegetarian, vegan, or reduced sugar have not been prominently mentioned in customer feedback. We recommend inquiring directly with the bakery for the most accurate information regarding dietary accommodations.

How is the seating capacity, and is the bakery wheelchair accessible?

Seating capacity at Carlo's Bakery is often described as limited. Customers should be prepared for potential waiting times for seating, especially during busy hours. In terms of wheelchair accessibility, there have been reports of Carlo's Bakery not being very accommodating in this aspect, although this may vary by location.

Is pricing at Carlo's Bakery reflective of the quality and overall experience?

Customers commonly acknowledge that while prices at Carlo's Bakery are on the higher end, the quality of the baked goods is believed to justify the cost. However, some patrons have expressed that the high prices, influenced by the bakery's popularity from the 'Cake Boss' TV show, may occasionally be a concern, particularly if they experience any inconsistencies in product quality or service.

What are customers saying about Carlo'S Bakery

Carlo'S Bakery
Yensi Fabricio Funez Almendarez
a month ago
Good Experience!!!! Carlo's Bake Shop is an excellent place to enjoy good pizza, pastries, and cakes. I have visited with my husband and I thought what they prepare there was very delicious, the place is accessible, comfortable, they must improve customer service, the prices I imagine due to the location are very high, but the quality is paid for... I always like it. I liked to distinguish between quality/price. It is advisable. You have to wait in line to eat a piece of pizza. But is it worth it. go then.
Carlo'S Bakery
a week ago
Carlos Bakery in New York City, known for its association with the popular "Cake Boss" TV show, stands out as a delectable haven for pastry enthusiasts. The bakery boasts a diverse and tempting array of pastries, cakes, and traditional Italian desserts. The charming ambiance adds an extra layer of enjoyment to the overall experience, creating a warm and inviting atmosphere. The signature cannoli, a standout favorite, reflects the bakery's commitment to both craftsmanship and flavor. The intricate cakes, often adorned with creative designs, showcase the skill and artistry of the bakers at Carlos Bakery. Each bite is a testament to the dedication to quality and attention to detail. However, it's essential to be mindful of potential crowds, as Carlos Bakery's popularity can result in bustling scenes, especially during peak hours. Additionally, while the quality justifies the cost, some items may be on the pricier side. Despite these considerations, Carlos Bakery remains a delightful destination for those in search of delicious and expertly crafted baked goods, providing a sweet escape in the heart of New York City. Parking: Hard to find parking Kid-friendliness: Long line up to you. But kids love seeing the operation Wheelchair accessibility: Not very wheelchair accommodating
Carlo'S Bakery
Rosemari Martinez
2 months ago
Came in 2019 and it was delicious. This time around my vanilla cupcake was really dry. I was a huge fan of the show growing up. I still think the cakes are decorated beautifully, but the desserts weren't as good on my last visit.
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About Carlo'S Bakery


"Cake Boss" Buddy Valastro's bakery, known for a variety of cookies, cannoli & elaborate cakes.