Common themes in customer feedback include poor communication from both advisors and instructors, delays in processing applications or refunds, and a perceived lack of transparency in grading and fees. Experiences of feeling unsupported, encountering technical issues, and struggling to receive clear guidance appear repeatedly across the reviews. A few positive remarks highlight specific professors or individual experiences, but these are heavily outweighed by negative accounts.
Overall, Capella University receives a mixed-to-negative reputation based on customer reviews, particularly concerning its processes, student support, and administrative responsiveness. Though some graduates report positive results, recurring operational shortcomings and inconsistent student experiences affect its reputation for online higher education services in the United States.