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Capella University Reviews

Rated 3.3 based on 217 Reviews

225 South 6th St, Minneapolis, MN 55402, United States

College & Universities Minneapolis

Published on
July 25, 2025
Last updated
July 25, 2025

Reviews Summary

The overall sentiment in reviews for Capella University’s online degree programs is largely negative, with most reviewers citing significant issues in application processing, communication, and support services. While a small minority express satisfaction with faculty or outcomes, the majority of feedback describes frustration with inefficient systems, unhelpful advisors, and inconsistent academic policies. Criticisms of support during critical phases like financial aid and practicum registration are frequent.

Common themes in customer feedback include poor communication from both advisors and instructors, delays in processing applications or refunds, and a perceived lack of transparency in grading and fees. Experiences of feeling unsupported, encountering technical issues, and struggling to receive clear guidance appear repeatedly across the reviews. A few positive remarks highlight specific professors or individual experiences, but these are heavily outweighed by negative accounts.

Overall, Capella University receives a mixed-to-negative reputation based on customer reviews, particularly concerning its processes, student support, and administrative responsiveness. Though some graduates report positive results, recurring operational shortcomings and inconsistent student experiences affect its reputation for online higher education services in the United States.
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What Customers Are Saying About Capella University?

an amazing experience

amazing and impactful professors

the best experience

Trustguide extracts key phrases from reviews about Capella University and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of Capella University's customers had a positive experience.

Positive
20%
Neutral
10%
Negative
70%

Capella University Ratings

1

As of Based on 217 revies as of Jul 25, 2025

Capella University Score

20%

As of Based on 217 revies as of Jul 25, 2025

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Customer Reviews

As of Jul 25, 2025, 217 customers have reviewed this business and rated it 3.3 Star out of 5. Trustguide conducted an in-depth analysis of Capella University's publicly available reviews View source

Kay Patterson rated Capella University 1 stars
3 months ago
I applied for Capella in February, completed the application and all supporting documents and they have been having "technical" issues processing my application since then. I was supposed to start on 4/7/25 and obviously that did not happen. As a busy mom, wife, and nurse I do not have the time or patients to wait 3 months just for an application to be submitted. An established institution always has a back door to technical systems and the fact that this simple issue cannot be solved leaves several doubts about the capability and legitimacy of this institution.
Genny Dominguez rated Capella University 1 stars
3 months ago
Unfortunately, my experience with Capella University was disappointing. Despite completing all the necessary steps independently and securing financial aid approval, my application was denied. The reason given was that my information did not match, but the issue was that the financial aid platform only allowed me to enter one last name, while all my official documents include both of my last names. The lack of support from my assigned advisor, poor communication, and the handling of my personal information left me feeling discriminated against and unfairly treated. I believe the institution failed to meet the standards of inclusion and student support they claim to uphold. For these reasons, I would not recommend this university and hope they improve their processes to provide fairer and safer experiences for their students.
EvolutionofJ rated Capella University 1 stars
3 months ago
Went to Capella for a year back in 04, and have since done short stints at various other schools for "need to know" things (though I should have been compiling certifications over the years instead). Currently trying to combine all my credits into a general BA and getting someone who has any kind of sense at all on the phone to get aligned and enrolled is seriously making me rethink doing this. I can't even describe the kinds of conversations I've been having.. Not sure this is the best route.. Perhaps there are other schools.

Frequently Asked Questions About Capella University

Is the application process to Capella University efficient?

Several reviewers report significant delays and technical problems during the application process, sometimes waiting months for resolution. Inconsistent communication and slow support were common concerns, suggesting that applicants may experience challenges with processing and follow-up.

How responsive are Capella University advisors and instructors?

Many reviewers indicate that advisor and instructor support is lacking after enrollment. Delays in responses, vague guidance, and minimal engagement with student queries were frequent complaints, especially regarding academic and administrative concerns.

Are there challenges with financial aid and practicum registration?

Reviews mention recurring difficulties with financial aid processing and practicum class registration. Students report unclear communication and unresolved issues, so prospective students should verify requirements and clarify processes early to avoid complications.

About Capella University

College & Universities
Capella University is a regionally accredited institution that provides online higher education courses and degree programs, including bachelor’s, master’s, and doctoral degrees. Its primary service is delivering remote education in various disciplines, allowing students to complete coursework and advance their education from anywhere with internet access.

The university operates a flexible, online model where students complete assignments, participate in discussions, and interact with faculty through virtual platforms. Enrollment, financial aid, and program administration processes are managed digitally. Coursework structure typically includes instructor feedback, graded assignments, and, for certain tracks, required residencies or practicums.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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