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Buds Gun Shop & Range Reviews

Rated 4.3 based on 7052 Reviews

1105 Industry Rd, Lexington, KY 40505, United States

Online Stores Lexington

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall, customer sentiment towards Bud's Gun Shop is positive, with many reviewers highlighting helpful and professional customer service, wide selection, competitive pricing, and a generally reliable purchasing experience. Key team members, such as Carin, are mentioned for handling issues in a gracious manner and ensuring refunds. Some criticism emerges around processing and shipping speeds, and frustration is expressed over order verification procedures and lack of phone support.

Common feedback includes praise for the inventory variety and sensible search filters on the Bud's Gun Shop website. Customers frequently note ease of finding what they need, straightforward ordering steps, and helpful in-store staff in Kentucky. However, several reviewers point out long processing times before shipping, occasional communication lapses regarding order status, and dissatisfaction with automated chat support rather than direct contact.

In summary, Bud's Gun Shop holds a solid reputation for offering good deals, a broad inventory, and responsive staff. Despite some logistical complaints, particularly regarding shipping and order processing, the company is viewed as a reliable firearms retailer, especially for customers in Kentucky and online shoppers nationwide.
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What Customers Are Saying About Buds Gun Shop & Range?

like being a kid in a candy store

so helpful and courteous on the phone

Professional and very responsive customer service

Always a great experience

they were very helpful

I’ve been a happy customer of Buds for years

exactly what I was looking for

Trustguide extracts key phrases from reviews about Buds Gun Shop & Range and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Buds Gun Shop & Range's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Buds Gun Shop & Range Ratings

5

As of Based on 7052 revies as of Jul 09, 2025

Buds Gun Shop & Range Score

60%

As of Based on 7052 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 7052 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Buds Gun Shop & Range's publicly available reviews View source

Bill Crowell rated Buds Gun Shop & Range 2 stars
Edited a month ago
Shopping at Bud's is like being a kid in a candy store! From the sensible search filters on the website to the always better prices and selection, I am impressed! Post sale follow-up communication on my order status is looking good as well! Unfortunate update: When I went to pick up my firearm purchase at my nearest FFL, I found I had been sent what was perhaps a prior return of a damaged or defective rifle! A nearly stripped screw head on the receiver, blueing worn on loading gate, blueing worn on front ring. I rejected the rifle, but once again on the plus side, Carin at Bud's was absolutely awesome in the gracious way she handled the return when I called. She has my account set up for a full refund upon their receipt of the return.
Lucas Mccabe rated Buds Gun Shop & Range 1 stars
3 months ago
Good deals, but crazy slow processing. They take the money from your account and you still wait 1-2 weeks for items to be shipped, then another week or 2 for shipping. I should have just purchased from one of the many other sites that process in 1-2 days and ship right away. Ex: I ordered an item from PSA and it arrived less then a week after ordered. I ordered an item from Buds and an entire week later- they are still “processing”. You would think a company that does as much volume as them would have better systems in place. You guys can do better.
Matt Hamann rated Buds Gun Shop & Range 5 stars
3 months ago
They had what i wanted and for a good price. Had some trouble finding the FFL dealer i use but found out Buds doesn't use them for some dumb reason. No big deal. Found one semi close to home. Waiting on shipment so I can go fill out background check info. Looking forward to my purchase. 5 stars because they ate so helpful and courteous on the phone. Super professional. Will buy from them again.

Frequently Asked Questions About Buds Gun Shop & Range

How long does it take for Bud's Gun Shop to process and ship orders?

Customers report processing times of 3-5 business days, sometimes extending to 1-2 weeks before items are shipped. Shipping itself may take another week or two, so overall delivery can be slower compared to some competitors.

Is live customer support available during the online ordering process?

While Bud's Gun Shop provides online chat support, some reviewers found it computer-generated and not very effective. There is no consistent phone support for online purchases until after an order is placed.

Can customers pick up orders in person at Bud's Gun Shop in Kentucky?

Yes, reviewers mention picking up orders directly at the Bud's store in Kentucky. Alternatively, items are shipped to a local FFL dealer where customers can complete the mandatory background check and paperwork.

About Buds Gun Shop & Range

Online Stores
Bud's Gun Shop is a firearms retailer and online store that offers a large selection of guns, ammunition, and related accessories. The company provides products both through their website and in-person at their physical location in Kentucky, allowing customers to shop digitally or visit the store for direct service.

The business manages online orders, coordinates shipments to FFL dealers, and facilitates payment through various methods. Bud's Gun Shop follows regulated processes for purchasing firearms, including background checks and identity verification. Customer support is handled through phone, online chat, and email channels for order tracking and issue resolution.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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