BUDGET VAN LINES® Reviews

The overall sentiment towards Budget Van Lines, a removals and moving broker, is strongly negative based on recent customer reviews. Reviewers consistently note issues such as misleading pricing, dramatic last-minute cost increases, and unprofessional behavior from staff members. Many report experiences of poor communication, with some customers describing rude or hostile interactions and difficulty obtaining refunds. While a single reviewer mentions careful packing by the local moving crew, most feedback reflects dissatisfaction, particularly around customer service and the quoting process.

Common themes include a lack of clarity regarding Budget Van Lines’ broker model, failure to honor initial quotes, and recurring hidden fees. Several customers state that their moves were brokered to secondary providers, often at short notice, which impacted delivery timelines and led to damaged goods. Complaints also highlight pressure sales tactics, lost or broken items, and unresponsive or disrespectful representatives. Reports of data being sold to telemarketers add to the concerns.

Overall, Budget Van Lines is regarded as an unreliable removals service by reviewers, particularly for long-distance or interstate moves in the United States. Experiences of financial loss, stress, and unresolved issues dominate the narrative, with few positive outcomes reported. Those considering this company should be cautious due to the frequency and severity of negative feedback.

Budget Van Lines is a removals broker operating within the moving and storage industry in the United States. The company specializes in arranging and coordinating interstate and long-distance moves by contracting third-party local moving providers, rather than handling the moves directly with its own trucks or labor.

The company’s operational model involves quoting customers, taking deposits, and then assigning the move to selected affiliated movers. Pricing, timelines, and delivery are managed through their brokered network. Customers interact with Budget Van Lines for initial planning, but the execution is typically transferred to one of their partner moving companies for the physical relocation process.