The overall sentiment towards Budget Van Lines, a removals and moving broker, is strongly negative based on recent customer reviews. Reviewers consistently note issues such as misleading pricing, dramatic last-minute cost increases, and unprofessional behavior from staff members. Many report experiences of poor communication, with some customers describing rude or hostile interactions and difficulty obtaining refunds. While a single reviewer mentions careful packing by the local moving crew, most feedback reflects dissatisfaction, particularly around customer service and the quoting process.
Common themes include a lack of clarity regarding Budget Van Lines’ broker model, failure to honor initial quotes, and recurring hidden fees. Several customers state that their moves were brokered to secondary providers, often at short notice, which impacted delivery timelines and led to damaged goods. Complaints also highlight pressure sales tactics, lost or broken items, and unresponsive or disrespectful representatives. Reports of data being sold to telemarketers add to the concerns.
Overall, Budget Van Lines is regarded as an unreliable removals service by reviewers, particularly for long-distance or interstate moves in the United States. Experiences of financial loss, stress, and unresolved issues dominate the narrative, with few positive outcomes reported. Those considering this company should be cautious due to the frequency and severity of negative feedback.
Common themes include a lack of clarity regarding Budget Van Lines’ broker model, failure to honor initial quotes, and recurring hidden fees. Several customers state that their moves were brokered to secondary providers, often at short notice, which impacted delivery timelines and led to damaged goods. Complaints also highlight pressure sales tactics, lost or broken items, and unresponsive or disrespectful representatives. Reports of data being sold to telemarketers add to the concerns.
Overall, Budget Van Lines is regarded as an unreliable removals service by reviewers, particularly for long-distance or interstate moves in the United States. Experiences of financial loss, stress, and unresolved issues dominate the narrative, with few positive outcomes reported. Those considering this company should be cautious due to the frequency and severity of negative feedback.
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