brightspeed.com Reviews
Rated 3.3 based on 1888 Reviews
Online Stores in UK
US
Published on
January 18, 2024
Last updated
July 10, 2025
The accumulation of customer reviews for Brightspeed.com indicates a tarnished reputation facing the company, primarily due to inconsistent service quality and customer support challenges. Consistent complaints focus on service interruptions following storms, an array of unresolved technical issues, protracted internet outages, and a general decrease in internet performance post-acquisition from CenturyLink. Moreover, interactions with customer service representatives are repeatedly characterized as frustrating, with language barriers and ineffective solutions—such as the classic modem reset—contributing to customer dissatisfaction. On a positive note, when technicians do arrive, they are praised for their professionalism and ability to rectify problems. However, this is overshadowed by the overarching difficulty in scheduling timely technician visits and the customer service's apparent ineffectiveness in expediently resolving service disruptions and communication issues.
Based on customer reviews, Brightspeed's internet service may face reliability issues during and after storms, with some customers experiencing prolonged outages that require multiple technician visits for resolution.
Customers have reported mixed experiences with customer service. While technicians receive praise for their skill and helpfulness, the customer service team has been criticized for lack of effective communication and efficient problem-solving, often leading to frustrating service calls.
Some customers have observed a decline in internet performance since Brightspeed acquired CenturyLink, noting slower internet speeds and difficulty streaming during peak hours, suggesting a potential negative impact on service quality.
