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Brian Kirkby Flowers

Brian Kirkby Flowers Reviews Summary

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Florists | London

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32 Leopold Rd, London SW19 7BD

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Brian Kirkby Flowers?

As of Mar 13, 2024, 365 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Brian Kirkby Flowers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024

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Brian Kirkby Flowers's customer reviews analysis

Brian Kirkby Flowers has established a strong reputation for providing exceptional floral services, particularly for special occasions such as weddings. The reviews overwhelmingly present a picture of customer satisfaction, driven by factors such as the quality of the arrangements, service reliability, and responsive communication. Recurring themes include the excellence of personalized service, the professionalism of the staff, notably Tammi, and the attention to detail in creating floral arrangements. Customer feedback suggests that the company goes above and beyond to accommodate last-minute changes and ensures that the flowers remain fresh and vibrant, contributing to a positive overall experience. Despite these favorable impressions, there is an isolated instance where the initial consultation process was perceived as somewhat intimidating and rushed. However, subsequent communications and the delivery of services were highly acclaimed, suggesting an isolated incident rather than a systematic issue.

Positive Feedback

Positive feedback for Brian Kirkby Flowers centers around several key aspects. Customers express significant admiration for the stunning and spectacular flower arrangements tailored to their events, particularly weddings. The commitment to service is highlighted by thoughtful gestures such as ensuring same-day delivery and providing seamless communication, especially for clients arranging orders from abroad. The expertise of the staff, especially Tammi, is frequently acknowledged, with her attentive assistance and adept handling of specific requests. Customers also mention the freshness and longevity of the flowers, as well as the ease of the ordering process, even amidst store renovations. The delivery of flowers is consistently punctual, often arriving early, and the arrangements receive a host of compliments from recipients and event attendees alike, enhancing the celebratory experience.

Concerns and Threads

While the vast majority of customer feedback for Brian Kirkby Flowers is highly positive, a single negative aspect was noted. A customer reported a somewhat uncomfortable initial experience during their bridal consultation, which was described as intimidating and slightly rushed. This suggests there may be an opportunity for Brian Kirkby Flowers to refine their consultation process to ensure clients feel at ease and fully attended to during these preliminary meetings. However, it should be noted that this appears to be an isolated occurrence, as the final delivery of service and the products was still met with high praise and recommendations.

Frequently asked questions about Brian Kirkby Flowers

Can Brian Kirkby Flowers accommodate last-minute changes to wedding flower arrangements?

Yes, based on customer reviews, Brian Kirkby Flowers has shown flexibility in accomodating last-minute changes and has been commended for their exceptional communication and ability to adapt to customers' needs.

How do customers rate the freshness and quality of flowers from Brian Kirkby Flowers?

Customers rate the freshness and quality of flowers from Brian Kirkby Flowers very highly, mentioning that the arrangements are immaculate, fully bloomed, and remain fresh for several days after delivery.

Does Brian Kirkby Flowers provide good customer service for international orders?

Yes, international customers have been thrilled with the service they received, highlighting prompt responses, personal attention, and kind assistance from the staff in handling their orders.

Recent customer reviews and testimonials for Brian Kirkby Flowers

Brian Kirkby Flowers
K Joseph
5-Star
3 months ago
Brian Kirkby did the flowers for our wedding recently and they were absolutely stunning. Their service was also excellent throughout, including when we had to postpone at short notice due to illness. Great communication, super easy to deal with and creators of some serious floral magic! Thank you.
Brian Kirkby Flowers
Caroline
5-Star
a month ago
Wow!… what an absolutely stunning bunch of flowers. Thank you so much to Tammi for her time and trouble ensuring that the bouquet went out on the same day. Such a beautiful flower arrangement to cheer my friend up on a dark & rainy evening!
Brian Kirkby Flowers
Brenda Denton
5-Star
5 months ago
I am thrilled with the service I received from Brian Kirkby Flowers in Wimbledon, UK. I chose this florist because I thought a local florist would be able to give more personal attention than an online service. I could not be more pleased! I had some questions and requests regarding the makeup of the arrangement I wanted to send my granddaughter and a delivery request. Being from outside the UK I emailed the florist. Tammi responded promptly, worked with me on my requests, and did so in a very kind manner. The flower arrangement and the service were impeccable. I heartily recommend Brian Kirkby Flowers for your needs. You will not be disappointed.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Brian Kirkby Flowers's customers had a positive experience.

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Brian Kirkby Flowers

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
365
reviews
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About Brian Kirkby Flowers

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