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BMO Bank N.A Branches Reviews

Rated 3.3 based on 13 Reviews

701 Santa Cruz Ave, Menlo Park, CA 94025, United States

Banks Menlo Park

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Review sentiment for BMO Bank is strongly mixed, according to recent customer feedback. While some reviewers highlight exceptional in-branch experiences and genuinely caring employees, several also report serious concerns, including unprofessional conduct, communication difficulties, and unresolved account issues. The praised customer service appears inconsistent across locations, and negative experiences range from staff behavior to operational confusion.

The most frequent themes discussed include professionalism, helpfulness of staff, and account handling efficiency. Some customers value employees who go above and beyond, mentioning specific instances such as accommodating currency exchanges and making account setup straightforward for newcomers. However, others have experienced abrupt or unhelpful staff, delays in resolving account problems, and unclear withdrawal policies. These polarized experiences suggest inconsistency in how BMO Bank delivers its services across different branches and situations.

Overall, BMO Bank's reputation among these reviewers is variable. Standout positive interactions—especially individualized customer care—occur, but there are repeated complaints about inaccessible or unprofessional service at certain branches in regions such as Menlo Park and possibly other U.S. locations. Prospective customers may benefit from contacting specific branches in advance to address individual needs or clarify policies.
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What Customers Are Saying About BMO Bank N.A Branches?

Fantastic customer service and I am not even a customer!

helped her out in exchaning a roll of quarters cheerfully!

absolute best customer service I have ever experienced

They seem to recognize us as friends, not just customers.

Friendly and helpful, shows real care for customers.

quick and easy to set up my bank accounts

commitment to environmental sustainability.

Very helpful with an issue I had today.

Trustguide extracts key phrases from reviews about BMO Bank N.A Branches and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of BMO Bank N.A Branches's customers had a positive experience.

Positive
40%
Neutral
0%
Negative
60%

BMO Bank N.A Branches Ratings

1

As of Based on 13 revies as of Jul 09, 2025

BMO Bank N.A Branches Score

40%

As of Based on 13 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 13 customers have reviewed this business and rated it 3.3 Star out of 5. Trustguide conducted an in-depth analysis of BMO Bank N.A Branches's publicly available reviews View source

D K rated BMO Bank N.A Branches 1 stars
8 months ago
I went here to open a savings account for my daughter. I don’t mind BMO at all but I don’t bank here personally. My experience is regarding the rep who assisted us. The banker, Andrew, was completely unprofessional and didn’t seem to know what he was doing. He mumbled a lot of things under his breath and was overly friendly with my young teenage daughter. He made several inappropriate advances and jokes to her right in front of my face and acted as if I wasn’t there. When I stepped away on a phone call, my daughter had also mentioned that he couldn’t keep his eyes where they belong. One comment that stuck to me was that he said he would kill to be in high school again - a seriously strange thing to say in front of a teenage girl and her father. BMO needs to seriously consider who they have working in these places because this guy is a total and unprofessional creep
L P rated BMO Bank N.A Branches 1 stars
a year ago
I was meeting my client at this BMO location and I walked into a vacant lobby. One of the tellers called out to me so I went over and explained why I was there and what my client & I were needing to get done. The young teller was short and curt in her responses and told me the bank manager or "banker" wouldn't be in until noon (it was around 10:30 at that time.) I asked if she could help and she just said no. She was not at all polite, helpful and interested in providing any help. She didn't even ask, could I have him call you or set up an appointment, nothing. I would suggest that branch do some customer service training or just close the branch. Doesn't appear to be "good business" to have customers walk into empty space and tellers that do not know what customer service is. Maybe the other branches are better at servicing their customers, but this one should not be included.
WL rated BMO Bank N.A Branches 1 stars
a year ago
Horrible. I wanted to write a review for BMO. This branch was empty and they couldn't help me. I was SOL. If you are considering opening a new checking out... DO NOT! At least read my story first. I signed up for a new checking account (online). My initial deposit was declined/ rejected 3 times. The account I was trying to transfer from was suspended as well. I called BMO customer service between 3-4 times totaling 2-3 hrs speaking with different people. We would start the transfer and after a day or few hours, the transfer would be rejected. One rep told me I was transferring too much money. When have you heard a bank complain about receiving too much money? How much did a transfer? 1K... that was it. To add insult, I received an automated e-mail from BMO saying they would close my account if I didn't make a transfer soon. Each rep I spoke to gave me a different reason. One disconnected on me and never bothered to call me back after waiting for 30+ minutes. I decided to cut my loss and open a account at an established location, WF. One of my deposits did go through. I went to this branch and wanted my money back before I closed the account. The in person rep said he couldn't do anything right now because he needs to talk to his boss. He said the online thing complicated things. The rep said he would call me back and let me know what the issue was. No callback. As I type this, I am on the phone again with BMO customer service. I have a simple request, give me my money and close the account since my online transfer attempts are canceled for my protection... The rep said there are fraud alerts on my account so I couldn't get my money. Yes, you read it right. BMO is protecting me by NOT giving me my money. I always knew to stay away from Bank of the West but I should have known that slapping BMO over Bank of the West would not fix anything. One more hour on the phone today to solve nothing. I ended up going to a physical branch to close my account. Open with caution.

Frequently Asked Questions About BMO Bank N.A Branches

What is the customer service like at BMO Bank branches?

Customer service experiences at BMO Bank branches vary; several reviews mention friendly and attentive staff, but some customers encountered unhelpful or unprofessional behavior. Service quality may depend on individual employee interactions and the specific branch visited.

Do BMO Bank branches assist with currency exchanges or coin exchanges?

Yes, BMO Bank branches have accommodated currency and coin exchanges for non-customers in certain locations, as reflected in customer reviews. However, service availability may differ by branch, so it is advisable to call ahead for confirmation.

Are there restrictions or policies around withdrawals and account access?

Some reviewers report being informed of withdrawal restrictions and advance notice policies at BMO Bank branches. Procedures and requirements may not always be clearly communicated, so asking about withdrawal policies during account setup is recommended.

About BMO Bank N.A Branches

Banks
BMO Bank is a financial institution that provides personal and business banking services, including savings and checking accounts, to individuals and organizations. The bank offers in-person services at physical branch locations, as well as digital options such as online account setup and customer support.

BMO Bank typically operates with tellers and bankers available at branch locations to assist with common banking needs such as deposits, account management, and currency exchanges. Customers interact with staff for service requests, and the bank maintains processes for opening accounts, handling currency, and issuing withdrawals according to internal procedures.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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