The most frequent themes discussed include professionalism, helpfulness of staff, and account handling efficiency. Some customers value employees who go above and beyond, mentioning specific instances such as accommodating currency exchanges and making account setup straightforward for newcomers. However, others have experienced abrupt or unhelpful staff, delays in resolving account problems, and unclear withdrawal policies. These polarized experiences suggest inconsistency in how BMO Bank delivers its services across different branches and situations.
Overall, BMO Bank's reputation among these reviewers is variable. Standout positive interactions—especially individualized customer care—occur, but there are repeated complaints about inaccessible or unprofessional service at certain branches in regions such as Menlo Park and possibly other U.S. locations. Prospective customers may benefit from contacting specific branches in advance to address individual needs or clarify policies.