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Bellhop Moving Reviews

Rated 4.6 based on 1489 Reviews

725 Ponce De Leon Ave NE, Atlanta, GA 30306, United States

Removal Companies | Atlanta, GA

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

Bellhop Moving’s company reputation appears mixed based on the latest reviews. Some customers have praised the moving teams for their professionalism, punctuality, and hard work, which speaks positively to the individual movers’ performance and hints at a potential strength in customer service at the ground level. However, recurring issues such as no-shows, scheduling mishaps, and poor communication overshadow these positive experiences. Problems with timely refunds and dissatisfaction with conflict resolution have damaged trust for some clients. Despite some excellent individual performances by moving teams, the operational and customer service inconsistencies are significant concerns and influence the overall customer reputation negatively.
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What Customers Are Saying About Bellhop Moving?

Trustguide uses AI to extract key phrases from reviews about Bellhop Moving and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bellhop Moving's customers had a positive experience.

Positive
Neutral
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Bellhop Moving Ratings

1

As of Based on 1489 revies as of Mar 14, 2024

Bellhop Moving Score

As of Based on 1489 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 1489 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Bellhop Moving's publicly available reviews View source

Kelly O'Brien rated Bellhop Moving 1 stars
3 weeks ago
Do not use this company!! I had a move scheduled for Sunday morning and had 2 "moving pros" who were supposed to move me. One of the "pros" was a no show. After going back and forth with Bellhops for an hour, they couldn't find a solution or someone else to fill in, and told me they could no longer move me that day and the soonest they could move me would be Tuesday. I told them this was unacceptable as I had to be out of my apartment that day, but they didn't care or offer any solution. In addition to that, they only offered a 10% discount if I "rescheduled" with them. I will never use this company again nor recommend them to anyone! I have been trying to get a hold of a supervisor for 2 days now, but just keep getting passed around their support team who is no help whatsoever. In addition, they're holding all of my money hostage and refusing to give me a full refund even though they provided me with absolutely zero service. Bellhops is literally the worst customer service I have ever experienced.
333ThisMoment rated Bellhop Moving 1 stars
a month ago
The team did an exceptional job. They were professional, organize, friendly, and worked well together during the moving process.
Chelsie Rogers rated Bellhop Moving 1 stars
a month ago
HIGHLY RECOMMEND 10/10! Donnell & Vidal were the absolute BEST. This was the easiest move I have experienced. They were prompt from the start of my appointment and went above and beyond for me. Vidal and Donnell were so pleasant, fun, and all around just amazing for my move. They never complained & made my move so easy. They moved every single thing in sight. I can’t recommend these guys enough. Even when mover #3 Myles arrived as reinforcement, he was just as fantastic! These 3 Bellhops are the best I’ve ever seen. 5 stars, & will be using again (& requesting this team!) if I ever move!

Frequently Asked Questions About Bellhop Moving

What can I expect in terms of reliability and scheduling with Bellhop Moving?

Customer experiences with Bellhop Moving's reliability and scheduling vary. While some customers report satisfactory and punctual service, there have been instances of no-shows and unexpected delays. It's advisable to have a clear and confirmed schedule, but also be prepared for potential changes.

Does Bellhop Moving offer compensation or discounts if there is a service failure?

Bellhop Moving has offered discounts to some customers in the event of service failures. However, the adequacy of these compensations seems inconsistent, and some customers have struggled with getting timely refunds. It is recommended to discuss potential compensation measures before scheduling.

Are belongings safely handled and protected during moves by Bellhop Moving?

Many customers report their belongings being moved safely without damage, with some movers taking extra care to protect items. However, there have been issues with damage and a lack of proper moving mats, so it's important to communicate your expectations for item protection during the initial consultation.

About Bellhop Moving

Removal Companies
Bellhop is the modern alternative to traditional moving companies in Atlanta, GA on a mission to transform the outdated and frustrating moving industry into an experience that’s more trustworthy, reliable, and fun. We combine our tech-enabled logistics platform with the best Atlanta movers and professional truck drivers to coordinate world-class moving services in the Atlanta area.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.