Beauty & Melody Reviews

BM Aesthetic Clinic has received mixed feedback from clients, impacting its overall reputation. Positive reviews frequently note the effectiveness of treatments like dermapen, hydro facial sessions, and laser hair removal; customers have particularly highlighted the skill and advice offered by specific staff members such as Heba, Yana, Mikayla, and Salem, enhancing the customer experience and fostering client loyalty. The clinic is praised for its clean and modern facilities as well as the professionalism and friendliness of its staff. However, there are significant concerns about the clinic's customer service, particularly in handling complaints and managing expectations regarding the effectiveness of treatments. Instances of unsatisfactory results and poor responses to issues, such as a refusal to issue refunds and slow complaint resolution processes, are recurring points of dissatisfaction. The inconsistency in service quality and management's responsiveness could contribute to a potential decline in the clinic's reputation if not addressed. Additionally, the shift in offered services without proper communication to clients further exacerbates customer discontent.

BM Aesthetic Clinic has been offering first class beauty, grooming and aesthetic treatments for over 8 years at our flagship Marble Arch location.Our team pride themselves on delivering the highest technical skills and great customer service every time you visit. Feel free to pop in for a consultation — we very much look forward to welcoming you to BM Aesthetic Clinic.