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Beauty & Melody
Beauty & Melody

Beauty & Melody Reviews Summary

Beauty Salons | London

What do customers say about Beauty & Melody?

As of Jan 09, 2024, 392 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
392
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Beauty & Melody's customer reviews analysis

BM Aesthetic Clinic has received mixed feedback from clients, impacting its overall reputation. Positive reviews frequently note the effectiveness of treatments like dermapen, hydro facial sessions, and laser hair removal; customers have particularly highlighted the skill and advice offered by specific staff members such as Heba, Yana, Mikayla, and Salem, enhancing the customer experience and fostering client loyalty. The clinic is praised for its clean and modern facilities as well as the professionalism and friendliness of its staff. However, there are significant concerns about the clinic's customer service, particularly in handling complaints and managing expectations regarding the effectiveness of treatments. Instances of unsatisfactory results and poor responses to issues, such as a refusal to issue refunds and slow complaint resolution processes, are recurring points of dissatisfaction. The inconsistency in service quality and management's responsiveness could contribute to a potential decline in the clinic's reputation if not addressed. Additionally, the shift in offered services without proper communication to clients further exacerbates customer discontent.

Positive Feedback

Positive customer feedback at BM Aesthetic Clinic centers on several key aspects: the professionalism and comforting demeanor of staff, particularly individuals like Heba, Yana, Salem, and Mikayla, who have been commended for their skills and attentiveness. The results from various treatments, particularly laser hair removal, have met or exceeded expectations for some customers, contributing to repeat business and referrals. The clinic's facilities are consistently described as clean and modern, establishing a suitable and welcoming environment for aesthetic procedures. Customer satisfaction is further amplified by the perception of effective personal advice and precision during treatments, instilling confidence in clients about the care they receive.

Concerns and Threads

The negative aspects of customer feedback for BM Aesthetic Clinic revolve around poor customer service and management's lack of responsiveness to complaints. Negative experiences are characterized by incidents of improper procedure leading to physical harm, such as tattoos being burnt during laser sessions. The clinic's perceived negligence in handling these situations, coupled with a refusal to provide refunds and instead offering vouchers for services the clients can no longer use, has led to significant frustration. Complaints about ineffective treatments after numerous sessions, the absence of a responsive manager, and the failure to follow up on formal complaints further exacerbate client dissatisfaction. These negative experiences suggest a need for improvement in customer support infrastructure and complaint resolution efficacy at the clinic.

Frequently asked questions about Beauty & Melody

What types of treatments does BM Aesthetic Clinic specialize in?

BM Aesthetic Clinic specializes in a variety of aesthetic treatments, which may include dermapen sessions, hydro facial treatments, and laser hair removal. Please note, their offered services may have been recently updated, so it is advisable to check their latest service list or reach out to them directly for the most current information.

How does BM Aesthetic Clinic handle customer complaints and dissatisfaction with services?

Based on the available reviews, it appears that BM Aesthetic Clinic's handling of customer complaints may need improvement. There have been instances of delayed responses and dissatisfaction with how complaints are resolved. The clinic typically asks for a formal complaint to be emailed, but customers have reported slow or no follow-up. It is recommended that prospective customers inquire about the clinic's complaint policy and response times before engaging in services.

Are there any particular staff members at BM Aesthetic Clinic known for their expertise?

Yes, several staff members at BM Aesthetic Clinic have been positively noted in reviews for their expertise and customer service. Heba, Yana, Mikayla, and Salem are mentioned by name, receiving praise for their professionalism, care, and effective treatment outcomes. Clients often seek out these individuals for their aesthetic services.

Recent customer reviews and testimonials for Beauty & Melody

Beauty & Melody
Rouqaya
5-Star
5 days ago
I’ve had a package of dermapen and hydro facial sessions and laser sessions with them, and I can say that I absolutely loved the results! Their staff is lovely especially Heba! She’s the reason why I booked these sessions, I always appreciate her advice and make sure that I book my sessions with her
Beauty & Melody
Alexis 27
5-Star
2 months ago
I recently had the pleasure of visiting Beauty&Melody Laser Clinic, and I must say that my experience there exceeded all expectations. From the moment I walked in, I was greeted by a friendly and professional staff that immediately made me feel comfortable. The clinic itself was clean, modern, and well equipped. Laser hair removal is so much better than having to shave all the time
Beauty & Melody
Golly
5-Star
a month ago
I was reluctant to leave a review, however having had the worst customer service for a genuine complaint I feel compelled to do so. Not sure where to start… first of all the aesthetician burnt me because she didn’t cover my tattoo properly, I was left with a botched and swollen tattoo.. they offered me 3 free sessions… when I went back to them they refused service as I had recently been diagnosed with cancer. I had previously informed them of my health condition over the phone and even cancelled an appointment because of this, however when I arrived to my appointment they informed me I could no longer have treatments as it was too risky. I asked them for a refund as I was very unhappy with their services overall. They have since refused to refund me and instead provided me with a “gift voucher” which I can’t use because they only offer aesthetic services now. Rude and dismissive phone handler.. 30 days to respond to complaints with no real resolution… no option to escalate complaint.. went to store last week to buy shampoo and hair products to make use of the voucher but was told they stopped offering beauty services website also still stating they offer beauty services… apparently they sent an email out to everyone.. which surprise surprise not true. So many nicer clinics around Harley street that have better customer service and are more professional. Will leave this up here until they find the time to resolve my complaint… not like I asked to get cancer or for my tattoo to be burnt
Read all reviews

About Beauty & Melody

Beauty Salons

BM Aesthetic Clinic has been offering first class beauty, grooming and aesthetic treatments for over 8 years at our flagship Marble Arch location.Our team pride themselves on delivering the highest technical skills and great customer service every time you visit. Feel free to pop in for a consultation — we very much look forward to welcoming you to BM Aesthetic Clinic.

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