Beauty & Melody Reviews
Rated 4.4 based on 392 Reviews
Beauty Salons in London
19 Great Cumberland Pl, London W1H 7AS
Published on
January 9, 2024
Last updated
July 10, 2025
BM Aesthetic Clinic has received mixed feedback from clients, impacting its overall reputation. Positive reviews frequently note the effectiveness of treatments like dermapen, hydro facial sessions, and laser hair removal; customers have particularly highlighted the skill and advice offered by specific staff members such as Heba, Yana, Mikayla, and Salem, enhancing the customer experience and fostering client loyalty. The clinic is praised for its clean and modern facilities as well as the professionalism and friendliness of its staff. However, there are significant concerns about the clinic's customer service, particularly in handling complaints and managing expectations regarding the effectiveness of treatments. Instances of unsatisfactory results and poor responses to issues, such as a refusal to issue refunds and slow complaint resolution processes, are recurring points of dissatisfaction. The inconsistency in service quality and management's responsiveness could contribute to a potential decline in the clinic's reputation if not addressed. Additionally, the shift in offered services without proper communication to clients further exacerbates customer discontent.
BM Aesthetic Clinic specializes in a variety of aesthetic treatments, which may include dermapen sessions, hydro facial treatments, and laser hair removal. Please note, their offered services may have been recently updated, so it is advisable to check their latest service list or reach out to them directly for the most current information.
Based on the available reviews, it appears that BM Aesthetic Clinic's handling of customer complaints may need improvement. There have been instances of delayed responses and dissatisfaction with how complaints are resolved. The clinic typically asks for a formal complaint to be emailed, but customers have reported slow or no follow-up. It is recommended that prospective customers inquire about the clinic's complaint policy and response times before engaging in services.
Yes, several staff members at BM Aesthetic Clinic have been positively noted in reviews for their expertise and customer service. Heba, Yana, Mikayla, and Salem are mentioned by name, receiving praise for their professionalism, care, and effective treatment outcomes. Clients often seek out these individuals for their aesthetic services.
BM Aesthetic Clinic has been offering first class beauty, grooming and aesthetic treatments for over 8 years at our flagship Marble Arch location.Our team pride themselves on delivering the highest technical skills and great customer service every time you visit. Feel free to pop in for a consultation — we very much look forward to welcoming you to BM Aesthetic Clinic.
