Common themes in the reviews include long shipping times, poor or inconsistent updates about orders, and unfulfilled next-day delivery promises. Several customers report not receiving crucial delivery information, such as QR codes or locker pins, preventing package retrieval. Others mention issues with customs fees not being disclosed upfront and dissatisfaction with how mistakes are addressed, except for one instance of smooth refund processing. Technical issues during checkout, especially for international customers, are also noted.
Based on reviewer feedback, Beauty Bay’s reputation is largely characterized by dissatisfaction regarding logistics, order fulfillment, and customer support, especially in accessing timely help and managing international orders. While there is occasional praise for reliable delivery, most recent experiences indicate significant room for improvement, especially for shoppers in Canada, the US, and the EU.