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Beauty Bay Manchester Office Reviews

Rated 2.5 based on 194 Reviews

5 Exchange Quay, Salford M5 3EF

Online Stores Salford

Published on
July 29, 2025
Last updated
July 29, 2025

Reviews Summary

The overall sentiment toward Beauty Bay’s online store is negative, with reviewers frequently expressing frustration about shipment delays, missing or incorrect items, and a lack of responsive customer service. Communication breakdowns and unresolved complaints are recurring issues, with several customers describing difficulties in reaching effective support or obtaining refunds. Although one customer reports multiple years of satisfactory experiences, this is an outlier compared to the majority feedback.

Common themes in the reviews include long shipping times, poor or inconsistent updates about orders, and unfulfilled next-day delivery promises. Several customers report not receiving crucial delivery information, such as QR codes or locker pins, preventing package retrieval. Others mention issues with customs fees not being disclosed upfront and dissatisfaction with how mistakes are addressed, except for one instance of smooth refund processing. Technical issues during checkout, especially for international customers, are also noted.

Based on reviewer feedback, Beauty Bay’s reputation is largely characterized by dissatisfaction regarding logistics, order fulfillment, and customer support, especially in accessing timely help and managing international orders. While there is occasional praise for reliable delivery, most recent experiences indicate significant room for improvement, especially for shoppers in Canada, the US, and the EU.
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What Customers Are Saying About Beauty Bay Manchester Office?

my products always arrive

Trustguide extracts key phrases from reviews about Beauty Bay Manchester Office and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Beauty Bay Manchester Office's customers had a positive experience.

Positive
10%
Neutral
10%
Negative
80%

Beauty Bay Manchester Office Ratings

1

As of Based on 194 revies as of Jul 29, 2025

Beauty Bay Manchester Office Score

10%

As of Based on 194 revies as of Jul 29, 2025

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Customer Reviews

As of Jul 29, 2025, 194 customers have reviewed this business and rated it 2.5 Star out of 5. Trustguide conducted an in-depth analysis of Beauty Bay Manchester Office's publicly available reviews View source

Mary Williams rated Beauty Bay Manchester Office 1 stars
2 months ago
Got next day shipping last Saturday and package is yet to arrive. Get message it delivered to a Evri locker today and I could pick it up, unable to retrieve package as Beauty Bay’s was supposed to provide me with a QR Code or locker pin- called Evri customer service to get them to unlock only to be told they can’t because they are barred from doing so and that Beauty Bay’s should have provided me with the info to pick it up including a QR or pin. You have my address, you have my email and your have my phone number. How hard is it to send this over to customers so they can get their package from you?? I spent a lot of money and have made TWO trips to try to get this package. I have contacted all the socials for this brand and will continue to track down officials to rectify this. Otherwise I will have to contact my card provider to refuse all charges. This is completely RIDICULOUS!
Steph rated Beauty Bay Manchester Office 1 stars
6 months ago
Ordered LED facemask for myself for my birthday. Upon opening the box discovered no LED facemask and a t-shirt was inside. Item was switched by fraudulent packing staff or courier. BeautyBay take no responsibility and refuse to refund or replace item. They should be ashamed of themselves. Day light robbery behind a computer screen.
Sil C rated Beauty Bay Manchester Office 1 stars
6 months ago
Horrible customer service. The site has a bug that doesn’t allow you to add a phone number at the check out page if shipping to the US. Prompts an error message asking to enter a zip code which is already in the address. Emailed the customer service team with a screenshot attached. Here’s the reply: “I am sorry but I am not able to replicate the issue you have mentioned as attached, so we are not able to escalate it further. Dale”. I’m doing you guys a favor by sending you an error report. Wow ouch

Frequently Asked Questions About Beauty Bay Manchester Office

How reliable is Beauty Bay’s next-day delivery service?

Many reviewers mention delayed shipments, even when next-day delivery was promised. While a few customers receive timely deliveries, most indicate that logistics and delivery timelines can be inconsistent, especially during warehouse delays.

Does Beauty Bay handle missing or incorrect items efficiently?

According to reviews, resolution of missing or incorrect items varies. Some customers report denial of responsibility and delays in refunds, while others cite smoother experiences with full refunds and discounts, but this appears less common.

Are customs fees and shipping policies clearly communicated before checkout?

Some reviewers report surprise customs charges and believe that relevant fees or international policies should be more clearly highlighted at checkout for international shoppers, especially customers in Canada.

About Beauty Bay Manchester Office

Online Stores
Beauty Bay is an online retailer specializing in beauty products, including skincare, makeup, and electronic beauty tools. The company operates digitally, offering a wide selection of products through its e-commerce platform to customers in various countries, including non-EU regions.

Orders are placed exclusively via the website, with options for next-day and international shipping. Beauty Bay manages order processing, warehouse handling, and delivery coordination, sometimes using external couriers or lockers. The business supports reward schemes like loyalty points and regularly features deals, vouchers, and advertised customer perks.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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