Philadelphia, PA
Property Management
Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Bay Property Management Group Philadelphia Reviews Summary

Rated 4.4 Star based on 527 Reviews

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Overall Rating
Published on
March 21, 2024
Last updated
March 21, 2024

What do customers think about Bay Property Management Group Philadelphia?

Bay Property Management Group Philadelphia seems to hold a generally favorable reputation among its clients, largely due to the responsive and professional approach of its property managers. Notably, individuals such as Jorge D. L., Al Cruz, Kandice S., and Elizabeth Jaimes are frequently complimented for their high levels of responsiveness, professionalism, and timely resolution of issues. Tenants appreciate the swift handling of maintenance requests, the replacement of defective appliances, and an overall sense of care and attention to tenant concerns. While the positive changes implemented by new managers have improved the resident experience, there remain instances of concern, such as the reported unresponsiveness of a manager named Kristina, regarding serious issues like leaks and maintenance. These negative anecdotes, however, seem to be outweighed by the frequent commendations of property management staff in improving tenants' living conditions and the quality of service.

Positive Feedback

Positive aspects of customer feedback for Bay Property Management Group Philadelphia revolve around the professionalism and efficiency of its property managers. A reoccurring theme points to the responsive nature of managers like Jorge D. L., Al Cruz, Kandice S., and Elizabeth Jaimes, who are consistently praised for their strong communication skills and swift action on maintenance requests. Tenants also highlight their appreciation for the aesthetically pleasing properties, with specific mention of attractive features such as high ceilings and cozy living spaces. Furthermore, tenant satisfaction is reflected in the prompt replacement of faulty appliances and the personal touch given by management in ensuring tenant comfort and safety.

Concerns and Threads

Conversely, the negative aspects of customer feedback are relatively few but significant. The main issue highlighted is the lack of responsiveness from certain property managers to serious maintenance issues. One particular incident involves the manager Kristina who has been unresponsive to complaints regarding a leaking ceiling, despite addressing other concerns initially. This experience undermined the tenant's contentment, resulting in property damage and personal frustration. Additionally, there are mentions of broken promises, such as scheduled cleaning services that were not delivered. These negative experiences hint at a possible inconsistency in service and communication breakdown between management and tenants.

Frequently asked questions about Bay Property Management Group Philadelphia

What steps do I take if I have an urgent maintenance issue?

For urgent maintenance issues, you can submit a request through Bay Property Management Group's tenant portal or directly contact your property manager. The company is noted for its responsive approach, with property managers like Kandice S. ensuring technicians are dispatched promptly.

How does Bay Property Management Group address issues with property fixtures?

Common customer feedback indicates that Bay Property Management Group, through their responsive managers, addresses fixture issues by either repairing or replacing them in a timely manner. If a reported appliance no longer works, it is often replaced without question to ensure tenant satisfaction.

Can I expect proactive communication from my property manager?

Many tenants of Bay Property Management Group Philadelphia report proactive communication from property managers, who are praised for their professionalism and timely responses. However, potential tenants should be aware that certain negative experiences suggest that communication may vary depending on the individual manager.

What are customers saying about Bay Property Management Group Philadelphia

Bay Property Management Group Philadelphia
Nai G.
a week ago
I'm pleased to share my recent experiences. While my past encounters with the management services were not always satisfactory, the new Property Manager, Jorge D. L. has brought about positive changes. Jorge has communicated with timely responses to inquiries and concerns. His proactive approach to addressing issues has contributed to a more pleasant experience. Although there were challenges in the past, I appreciate the efforts made by the new property manager to rectify previous shortcomings and prioritizing the needs of the tenant and property owner. Special mention to Kevin for his exceptional assistance with leasing matters. His professionalism has made the process smooth. In conclusion, while my past experience may have been mixed, the new positive changes have improved my perception of the company. I look forward to continued progress and a mutually beneficial relationship moving forward.
Bay Property Management Group Philadelphia
Layiah Robinson
a month ago
Al Cruz has been an amazing property manager. He is very professional with great communication skills. I appreciate him for being on top of any issue we may bring to his attention. I enjoy having him as our property manager!
Bay Property Management Group Philadelphia
Flower & Clove
2 months ago
BMG Management along with my property manager Al Cruz, have been great to work with. Very responsive, professional, and timely taking care of any issues or maintenance requests. The kitchen at my place is what really sold me.
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About Bay Property Management Group Philadelphia

Property Management
Bay Property Management Group Philadelphia is a proven, trusted full-service residential and multi-family property management company, focusing on tenant customer service, property owner satisfaction, and rental property management of rental properties from single family houses to multifamily properties. Our Philadelphia property managers offer a wide range of professional property management services that are sure to meet your investment needs. Additionally, our company is on call 24 hours a day, 7 days a week. With our reputation, integrity, innovative management, and advertising solutions, it is easy to see why Bay Property Management Group Philadelphia is a cut above other companies.