Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.
Bay Property Management Group Philadelphia logo

Bay Property Management Group Philadelphia Reviews

Rated 4.4 based on 527 Reviews

1080 N Delaware Ave #506, Philadelphia, PA 19125, United States

Property Management | Philadelphia, PA

Published on
March 21, 2024
Last updated
March 21, 2024

Reviews Summary

Bay Property Management Group Philadelphia seems to hold a generally favorable reputation among its clients, largely due to the responsive and professional approach of its property managers. Notably, individuals such as Jorge D. L., Al Cruz, Kandice S., and Elizabeth Jaimes are frequently complimented for their high levels of responsiveness, professionalism, and timely resolution of issues. Tenants appreciate the swift handling of maintenance requests, the replacement of defective appliances, and an overall sense of care and attention to tenant concerns. While the positive changes implemented by new managers have improved the resident experience, there remain instances of concern, such as the reported unresponsiveness of a manager named Kristina, regarding serious issues like leaks and maintenance. These negative anecdotes, however, seem to be outweighed by the frequent commendations of property management staff in improving tenants' living conditions and the quality of service.
Read more

What Customers Are Saying About Bay Property Management Group Philadelphia?

Trustguide uses AI to extract key phrases from reviews about Bay Property Management Group Philadelphia and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bay Property Management Group Philadelphia's customers had a positive experience.

Positive
Neutral
Negative

Bay Property Management Group Philadelphia Ratings

4

As of Based on 527 revies as of Mar 21, 2024

Bay Property Management Group Philadelphia Score

As of Based on 527 revies as of Mar 21, 2024

Got a busrning question about Bay Property Management Group Philadelphia?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 21, 2024, 527 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Bay Property Management Group Philadelphia's publicly available reviews View source

Nai G. rated Bay Property Management Group Philadelphia 4 stars
a week ago
I'm pleased to share my recent experiences. While my past encounters with the management services were not always satisfactory, the new Property Manager, Jorge D. L. has brought about positive changes. Jorge has communicated with timely responses to inquiries and concerns. His proactive approach to addressing issues has contributed to a more pleasant experience. Although there were challenges in the past, I appreciate the efforts made by the new property manager to rectify previous shortcomings and prioritizing the needs of the tenant and property owner. Special mention to Kevin for his exceptional assistance with leasing matters. His professionalism has made the process smooth. In conclusion, while my past experience may have been mixed, the new positive changes have improved my perception of the company. I look forward to continued progress and a mutually beneficial relationship moving forward.
Layiah Robinson rated Bay Property Management Group Philadelphia 4 stars
a month ago
Al Cruz has been an amazing property manager. He is very professional with great communication skills. I appreciate him for being on top of any issue we may bring to his attention. I enjoy having him as our property manager!
Flower & Clove rated Bay Property Management Group Philadelphia 4 stars
a month ago
BMG Management along with my property manager Al Cruz, have been great to work with. Very responsive, professional, and timely taking care of any issues or maintenance requests. The kitchen at my place is what really sold me.

Frequently Asked Questions About Bay Property Management Group Philadelphia

What steps do I take if I have an urgent maintenance issue?

For urgent maintenance issues, you can submit a request through Bay Property Management Group's tenant portal or directly contact your property manager. The company is noted for its responsive approach, with property managers like Kandice S. ensuring technicians are dispatched promptly.

How does Bay Property Management Group address issues with property fixtures?

Common customer feedback indicates that Bay Property Management Group, through their responsive managers, addresses fixture issues by either repairing or replacing them in a timely manner. If a reported appliance no longer works, it is often replaced without question to ensure tenant satisfaction.

Can I expect proactive communication from my property manager?

Many tenants of Bay Property Management Group Philadelphia report proactive communication from property managers, who are praised for their professionalism and timely responses. However, potential tenants should be aware that certain negative experiences suggest that communication may vary depending on the individual manager.

About Bay Property Management Group Philadelphia

Property Management
Bay Property Management Group Philadelphia is a proven, trusted full-service residential and multi-family property management company, focusing on tenant customer service, property owner satisfaction, and rental property management of rental properties from single family houses to multifamily properties. Our Philadelphia property managers offer a wide range of professional property management services that are sure to meet your investment needs. Additionally, our company is on call 24 hours a day, 7 days a week. With our reputation, integrity, innovative management, and advertising solutions, it is easy to see why Bay Property Management Group Philadelphia is a cut above other companies.
Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.