AWD-IT Gaming PC (ADMI Ltd) Reviews

The overall sentiment in reviews for AWD-IT's computer shop services is mixed. Reviewers frequently mention fast delivery, knowledgeable support, and excellent packaging, especially with new purchases or returns. Individual staff, such as Kian, receive positive recognition for their helpfulness and product expertise during custom PC builds and after-sales service. However, concerns are raised regarding warranty handling, allegations of products arriving used, poor communication, and slow or unhelpful responses in cases of faults or returns.

The most common positive themes include efficient delivery timelines, strong packaging, and approachable customer service during sales and builds. Customers highlight specific examples like free delivery over weekends and proactive problem-solving by staff. Conversely, multiple negative reviews report issues with product authenticity, inadequate warranty support, mismatched RMA processes, and difficulty reaching customer service by phone or online chat.

Overall, AWD-IT is recognized by customers as a reliable source for quick computer hardware shipping and knowledgeable staff, but persistent negative feedback about customer support resolution, warranty effectiveness, and return/refund difficulties creates a polarized reputation. Prospective buyers in the UK should weigh these mixed experiences when choosing a computer retailer.

AWD-IT is a computer shop specializing in the sale of PC hardware including graphics cards, processors, power supplies, motherboards, and custom-built desktops. Their products are available primarily through an online platform, catering to customers seeking computer components, peripherals, and related accessories for both personal and professional use.

AWD-IT operates with a focus on e-commerce, offering nationwide shipping as part of their service model. Orders are processed either as direct sales of new components or as custom PC builds assembled by their team. They provide customer support for purchases, returns, warranty claims, and technical advice through phone and online communications.