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Avant-Gardens Reviews

Rated 4.2 based on 192 Reviews

7220 Bird Rd, Miami, FL 33155, United States

Florists

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Published on
July 15, 2024
Last updated
July 15, 2024
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Reviews Summary

Evaluating Avant Gardens through recent customer reviews reveals a bifurcated reputation. The company seems to be appreciated for its extensive selection of fresh, vibrant flowers and plants, personalized service, and prompt delivery. Customer experiences often highlight the beauty and artistry of the arrangements, particularly for significant events such as weddings, indicating a high level of satisfaction among those clients. However, there are issues raised pertaining to the freshness and blooming quality of delivered flowers, alongside concerns about the staff's customer service, especially involving the management's response to complaints. Recurring positive themes include the shop's cleanliness and the staff's floral knowledge, while recurring negatives focus primarily on customer service and product quality inconsistencies.
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What Customers Are Saying About Avant-Gardens?

fresh, vibrant flowers

absolute floral wizards

flowers are absolutely stunning

exceeded my expectations

highest quality flowers

Amazing service

INCREDIBLE job

Every order placed with them is perfect

zero stars

clearly not fresh

Trustguide extracts key phrases from reviews about Avant-Gardens and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Avant-Gardens's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Avant-Gardens Ratings

1

As of Based on 192 revies as of Jul 15, 2024

Avant-Gardens Score

80%

As of Based on 192 revies as of Jul 15, 2024

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Customer Reviews

As of Jul 15, 2024, 192 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Avant-Gardens's publicly available reviews View source

Laura Fernandez-Ortiz rated Avant-Gardens 1 stars
4 months ago
This establishment deserves zero stars. We ordered expensive flowers that never blossomed. We called the manager who said we needed to have called her within 24 hours. In her response below, She says if we called earlier this week, she would have done something, that is a blatant lie. She said we had 24 hours. Your flowers didn’t bloom in 24, 48 or 72 hours. We waited. They never opened up, not one single rose. We told her we were waiting a few days for the roses to open. She was dismissive, rude and arrogant. She refused to even see the picture of the roses so we decided to show her here. She even refused to offer a replacement arrangement. If I just wanted my money back, I wouldn’t asked for a refund. I didn’t, a simple apology and replacement would have been suffice. As a business owner myself, I wouldn’t have this manager be the face of my store. Her customer service skills are atrocious. I have ordered here before but can assure will never again. You shouldn’t either.
Maria K. rated Avant-Gardens 1 stars
a month ago
Update: They sent me a new bouquet, already fresh! - These flowers were delivered to me this morning. they are clearly not fresh. While the courier gave me flowers, half of the petals fell to the floor. The photo shows that the flowers have been standing for a long time and are pouring petals. but this is only first day... Such flowers cannot be used in bouquets. Florists usually know this.
Phillip Hernandez rated Avant-Gardens 1 stars
a month ago
Avant-Gardens is amazing! They offer a wide selection of fresh, vibrant flowers and plants. The staff is friendly and knowledgeable, providing personalized service. The shop is clean and inviting, and their delivery service is prompt. While not the cheapest, the quality and service are worth it. Highly recommend for all your floral needs!

Frequently Asked Questions About Avant-Gardens

What is Avant Gardens' policy on flower quality and customer satisfaction?

Based on customer reviews, Avant Gardens is committed to providing fresh and vibrant flowers. However, there have been instances where flower quality fell short. The company seems to enforce a policy requiring customers to report issues within 24 hours for redress. Customer satisfaction experiences vary; though some report positive resolutions, others have had challenges with customer service.

Does Avant Gardens offer delivery services, and are they reliable?

Yes, Avant Gardens offers delivery services which customers have found to be prompt and efficient. The reliability of these services contributes positively to the overall customer experience, according to the reviews provided.

Avant Gardens has received substantial praise for their ability to beautifully execute large-scale events like weddings. Customer testimonials particularly applaud their stunning arrangements and attention to detail, highlighting the company's competence in managing significant floral decor requirements.

About Avant-Gardens

Florists
7220 Bird Rd, Miami, FL 33155, United States
Visit website
+1305-554-4300
Cheery shop offers custom floral arrangements, gifts & imported home decor in a light-filled space.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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How was your experience with Avant-Gardens?

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